Topic:"Complaint Resolution" in M13033

From: [email protected] Sent: Wednesday, August 5, 2026 3:12 PM To: Cc: Customer Relations Subject: DRO Final Written Decision re Pul Bernard dispute re Acc Derek. NS Power has noted the DRO s Final Written Decision on the sub...

AI summary The email discusses a dispute between a customer, Paul Bernard, and NSP regarding an account issue that led to a negative credit rating. The customer claims NSP was negligent by sending the account to a collection bureau without informing them of the account's status, which resulted in unjustified treatment and potential litigation.

, August 5, 2026 10:43 AM To: Customer Relations ; [email protected] Subject: Re: DRO 1 Aug re Pul Bernard dispute re Acc Unfortunately that's inadequate. We weren't informed of our acct status. NSP stated they contacted the p...

AI summary The email discusses a dispute between a customer, Paul Bernard, and Nova Scotia Power (NSP) regarding incorrect account status communication, wrongful collection actions, and the impact on the customer's credit rating. The customer is requesting compensation due to these issues.

N.S.Power What is your position on the Customer's statement that "Being sent to the collection bureau is being penalized, after we were assured there wouldn't be any penalty. Is our acct being withdrawn from them?" Don Farmer, P.Eng. Dispu...

AI summary Paul Bernard is disputing the handling of his account by N.S.Power, specifically the lack of communication regarding updated charges, the account being sent to collections, and the use of 6-month invoicing intervals. He also questions whether his account is being withdrawn from the collection bureau and seeks clarification on the appeal process with the board.

Paul Bernard Do you intend to connect service from N.S.Power at another address ? Your Oct and Dec 2025 bills were based on estimated meter readings (Reading record attached U means unread).. Your Feb and April 2026 bills were based on act...

AI summary Paul Bernard is disputing billing practices by Nova Scotia Power, including estimated meter readings, lack of communication regarding account status, and being sent to collections despite recent payments. He claims he was not informed of updates or penalties and feels his credit was unnecessarily damaged.

timated billing adjustments had been performed correctly and sought information about the appeal process. This is referenced on page 12 of 20 in the DRO file attached as Confidential Attachment 1 . - August 1, 2026 The DRO asked again if t...

AI summary The DRO handled an appeal regarding estimated billing adjustments and collection activities by NS Power. The customer disputed the billing process, requested compensation, and sought clarification on credit reporting impacts. NS Power offered payment arrangements but noted that the debt would remain on the credit report. The DRO issued a Final Written Decision, which the customer contested.