NSPI DRO Appeal - Billing Issues - Hariana Brooks and Paul Bernard
What's happened
Filing Timeline
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13 Oct
RIRNova Scotia Power filed responses to NSEB Information Requests IR-1 to IR-9 in the Brooks DRO Appeal (M13033), acknowledging Regulation 5.4 notice requirements were not strictly met
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05 Oct
RIRAppellant Paul Bernard filed responses to eight Information Requests in NSPI billing dispute appeal M13033, alleging improper collections referral and ongoing billing errors
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25 Sep
DocumentNSEB Board Staff issued dual rounds of Information Requests to both appellants and Nova Scotia Power in the Brooks/Bernard DRO billing appeal, with responses due October 13, 2026
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31 Aug
DocumentAppellants Paul Bernard and Hariana Brooks filed rebuttal response in NSPI billing dispute appeal, alleging NSPI failed to honour its stated no-penalties commitment and made no meaningful contact attempts
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26 Aug
DocumentNova Scotia Power filed its response to the NSEB DRO appeal by Hariana Brooks and Paul Bernard, defending its billing reconciliation and collections referral practices
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12 Aug
CorrespondenceNSEB acknowledges DRO appeal by Hariana Brooks and Paul Bernard, directing NS Power to respond by August 26 and halt disconnection proceedings
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11 Aug
DocumentHariana Brooks and Paul Bernard file NSEB appeal of Nova Scotia Power DRO billing decision
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10 Aug
DocumentPaul Bernard and Hariana Brooks appeal DRO decision to NSEB after NS Power referred their account to collections despite alleged assurances of no penalties for late payment
The filings themselves
Documents
Exhibits
6 files
- B-1 Notice of Appeal (redacted)
- B-2 DRO Decision d. August 5, 2026 (redacted)
- B-3 NSPI Response (redacted)
- B-4 Appellants Response to NSPI (redacted)
- B-5 BERNARD (NSEB) RIR-1 to RIR-8 (redacted)
- B-6 NSPI (NSEB) RIR-1 to RIR-9 - Redacted
Other documents
3 files
- 103181 Board Acknowledgment Letter (redacted)
- 103700 NSEB (BERNARD) IR-1 to IR-8 (redacted)
- 103701 NSEB (NSPI) IR-1 to IR-9 (redacted)
What's discussed — click to drill in
Topics
Billing Procedures
16 passages across 7 documents
Customer Service
15 passages across 6 documents
Regulatory Approval Processes
7 passages across 3 documents
Disconnection Procedures
6 passages across 6 documents
Complaint Resolution
5 passages across 2 documents
Affordability
4 passages across 3 documents
Appeal Processes
4 passages across 2 documents
Credit Ratings
4 passages across 3 documents
Debt Service Coverage Ratio
2 passages across 2 documents
Public Utilities Act Nova Scotia
2 passages across 2 documents
Rates And Money
2 passages across 2 documents
Regulatory Oversight
2 passages across 1 documents
Cybersecurity
1 passages across 1 documents
Rate Design
1 passages across 1 documents