Topic:"Regulatory Oversight" in M13033

Paul Bernard After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Po...

AI summary Paul Bernard, acting as Dispute Resolution Officer (DRO), outlines his role in resolving disputes between Nova Scotia Power and customers. He is not an employee of Nova Scotia Power or the Energy Board and is appointed to ensure compliance with the Board’s regulations. His decisions are binding on Nova Scotia Power but not on customers, who may appeal within 12 days.

Paul In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers My Decisions are binding on Nova Scotia Power but not on the Cust...

AI summary Paul, acting as the Dispute Resolution Officer (DRO), outlines his role in resolving disputes between Nova Scotia Power and customers, noting that his decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board. He requests customer consent for information sharing and communication protocols.