Topic:"Regulatory Approval Processes" in M13033

Q05637 DRO Final Written Decision re Pul Bernard dispute re Acct Penney, Nicole Mon, Aug 10, 2026 at 4:08 p.m. To: Cc: Wallace, Lisa Good afternoon, The Board received your email stating that you wish to appeal the DRO decision. Before we...

AI summary This email notifies the recipient that they must appeal the DRO decision within 12 days through the NS Power Complaints portal. The appeal process is outlined, including the need to submit a copy of the DRO decision and the assignment of a matter to a Board member.

r's day-to-day operations. My Decisions are binding on Nova Scotia Power but not on the Customer. Customers may appeal my Decisions (within 12 days of receipt of Final Written Decision) to the Board.

AI summary The Dispute Resolution Officer's decisions are binding on Nova Scotia Power but not on customers, who may appeal within 12 days of receiving the Final Written Decision to the Board.

Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) nspdispute [email protected] Paul Bernard; N.S.Power Customer Relations Paul Do you intend to connect service from N.S.Power at another address? In response your immediately follo...

AI summary The Dispute Resolution Officer (DRO) clarifies his role and the process for resolving disputes with Nova Scotia Power (NSP), emphasizing that he investigates NSP's adherence to Board regulations but does not oversee daily operations. He explains how estimated meter readings are reconciled with actual readings and outlines the appeal process for customers.

N.S.Power What is your position on the Customer's statement that "Being sent to the collection bureau is being penalized, after we were assured there wouldn't be any penalty. Is our acct being withdrawn from them?" Don Farmer, P.Eng. Dispu...

AI summary Paul Bernard is disputing the handling of his account by N.S.Power, specifically the lack of communication regarding updated charges, the account being sent to collections, and the use of 6-month invoicing intervals. He also questions whether his account is being withdrawn from the collection bureau and seeks clarification on the appeal process with the board.

PO Box 910 Halifax, Nova Scotia Canada B3J August 26, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13033 – DRO Appeal – Hariana Brooks and Paul Ber...

AI summary The Nova Scotia Energy Board has directed Nova Scotia Power Inc. to respond to an appeal by Hariana Brooks and Paul Bernard regarding a Dispute Resolution Officer (DRO) decision dated August 5, 2026. The appeal concerns billing discrepancies, including a six-month billing correction and a six-month consumption total of 15,842 kWh.

August 12, 2026 Hariana Brooks Paul Bernard Dear Appellants: M13033 – Nova Scotia Power Inc. – Appeal by Hariana Brooks and Paul Bernard of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence r...

AI summary This letter acknowledges the receipt of an appeal by Hariana Brooks and Paul Bernard against a decision by the Dispute Resolution Officer of Nova Scotia Power Inc. The appeal relates to matter M13033 and outlines the process for submitting evidence and the public record nature of the appeal.

o Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document Number: 332404 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal and provide relevant documentation. The appeal process involves a 10-business-day reply period for the appellant. The Board has also directed NS Power to halt disconnection notices until a decision is made.