o discuss payment arrangements on the outstanding balance. It is NS Power's position that the account was released to an outside collection agency on July 10, 2026 when the balance remained unpaid. NS Power attached the account ledger, and...
AI summary NS Power asserts that an account was sent to a collection agency due to unpaid balance. The customer, Mr. Bernard, disputes being informed about account updates and the referral to collections, and questions billing accuracy and appeal processes. The DRO provided information on estimated billing and reconciliation.
timated billing adjustments had been performed correctly and sought information about the appeal process. This is referenced on page 12 of 20 in the DRO file attached as Confidential Attachment 1 . - August 1, 2026 The DRO asked again if t...
AI summary The DRO handled an appeal regarding estimated billing adjustments and collection activities by NS Power. The customer disputed the billing process, requested compensation, and sought clarification on credit reporting impacts. NS Power offered payment arrangements but noted that the debt would remain on the credit report. The DRO issued a Final Written Decision, which the customer contested.
he previously billed estimated usage and rebilling the account based on the actual reading, within the closing bill. [1](#page-4-0) Following the reconciliation, the customers transferred service from The customers' October 2025 initial bi...
AI summary The document discusses a billing discrepancy involving estimated meter readings for a customer's October 2025 and December 2025 bills. An actual reading in February 2026 showed higher consumption, leading to a reconciliation. NS Power informed the customer about the correction, and historical usage data was reviewed, showing typical bills in the range of $1,100 to $1,500.