Topic:"Affordability" in M13033

From: [email protected] Sent: Wednesday, August 5, 2026 3:12 PM To: Cc: Customer Relations Subject: DRO Final Written Decision re Pul Bernard dispute re Acc Derek. NS Power has noted the DRO s Final Written Decision on the sub...

AI summary The email discusses a dispute between a customer, Paul Bernard, and NSP regarding an account issue that led to a negative credit rating. The customer claims NSP was negligent by sending the account to a collection bureau without informing them of the account's status, which resulted in unjustified treatment and potential litigation.

Your Dispute in summary is: that you had service from N.S.Power at (Account # ); that you indicate " We just received this letter from credit bureau Canada collections," and ask " why has our acct been sent to them?"; that you indicate tha...

AI summary The customer disputes being sent to collections by NS Power due to outstanding bills, claiming they were not informed of their account status and that estimated bills were later adjusted. They also indicate that service was disconnected and that their credit rating has been affected, requesting compensation. NS Power states that collection activity can be placed on hold if payment terms are agreed upon.

"No Penalties To ease the transition, we are continuing to not apply late charges or penalties on outstanding balances and your credit score will not be impacted. We will provide notice before reintroducing any late fees." https://www.nspo...

AI summary Nova Scotia Power (NSP) is continuing to not apply late charges or penalties on outstanding balances and will not impact customers' credit scores. They will provide notice before reintroducing any late fees.