Topic/Matter Intersection

Topic:"Rates And Money" in M13033

Matter: NSPI DRO Appeal - Billing Issues - Hariana Brooks and Paul Bernard

2 passages 2 documents

B-3NSPI Response (redacted) 1 passage

Section 1 p. p. 4

PO Box 910 Halifax, Nova Scotia Canada B3J August 26, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13033 – DRO Appeal – Hariana Brooks and Paul Ber...

AI summary The Nova Scotia Energy Board has directed Nova Scotia Power Inc. to respond to an appeal by Hariana Brooks and Paul Bernard regarding a Dispute Resolution Officer (DRO) decision dated August 5, 2026. The appeal concerns billing discrepancies, including a six-month billing correction and a six-month consumption total of 15,842 kWh.

Open document →

B-5BERNARD (NSEB) RIR-1 to RIR-8 (redacted) 1 passage

IR-8

IR-8 We would expect compensatory damages from NSP for affected credit. Their mistreatment has caused this extended dispute process. They showed negligence by not informing us of the account status. They were dishonest about not being pena...

AI summary The text expresses dissatisfaction with NSP, alleging negligence, dishonesty, and disregard for customers due to mishandling of an account, leading to extended disputes and wrongful collection actions.

Open document →

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →