Topic:"Disconnection Procedures" in M13033

Your Dispute in summary is: that you had service from N.S.Power at (Account # ); that you indicate " We just received this letter from credit bureau Canada collections," and ask " why has our acct been sent to them?"; that you indicate tha...

AI summary The customer disputes being sent to collections by NS Power due to outstanding bills, claiming they were not informed of their account status and that estimated bills were later adjusted. They also indicate that service was disconnected and that their credit rating has been affected, requesting compensation. NS Power states that collection activity can be placed on hold if payment terms are agreed upon.

refer to page 10 of 14 in Confidential Attachment 3. August 26, 2026 L. Wallace history with Mr. Bernard, and NS Power's records do not reflect any further request for usage or billing information. The customers' closing bill for was issue...

AI summary NS Power attempted to contact a customer regarding an outstanding balance after multiple unsuccessful calls. The customer later informed the DRO that the phone number was disconnected, but NS Power's records did not show this. The account was referred to a collection agency, and the balance remains unresolved.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Hi there, I've reviewed the NSP response, it doesn'...

AI summary The email discusses concerns about NSP's response to complaints, highlighting that their response does not adequately address the issues raised. It points out that NSP failed to contact the complainants and that they were sent to collections despite being told no penalties would apply.

o Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document Number: 332404 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal and provide relevant documentation. The appeal process involves a 10-business-day reply period for the appellant. The Board has also directed NS Power to halt disconnection notices until a decision is made.