B-2DRO Decision d. August 5, 2026 (redacted)
6 passages
Statement of Confidentiality This message (including any attachments) may contain private or protected information meant for a specific person or organization. If you received this by mistake, please let the sender know, do not communicate...
AI summary The document discusses a customer's complaint about being sent to collections despite assurances of no penalties for late payment. The customer criticizes the DRO's response for being incoherent and unhelpful, and notes discrepancies in billing and communication from NSP.
From: [email protected] Sent: Wednesday, August 5, 2026 3:12 PM To: Cc: Customer Relations Subject: DRO Final Written Decision re Pul Bernard dispute re Acc Derek. NS Power has noted the DRO s Final Written Decision on the sub...
AI summary The email discusses a dispute between a customer, Paul Bernard, and NSP regarding an account issue that led to a negative credit rating. The customer claims NSP was negligent by sending the account to a collection bureau without informing them of the account's status, which resulted in unjustified treatment and potential litigation.
, August 5, 2026 10:43 AM To: Customer Relations ; [email protected] Subject: Re: DRO 1 Aug re Pul Bernard dispute re Acc Unfortunately that's inadequate. We weren't informed of our acct status. NSP stated they contacted the p...
AI summary The email discusses a dispute between a customer, Paul Bernard, and Nova Scotia Power (NSP) regarding incorrect account status communication, wrongful collection actions, and the impact on the customer's credit rating. The customer is requesting compensation due to these issues.
Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) nspdispute [email protected] Paul Bernard; N.S.Power Customer Relations Paul Do you intend to connect service from N.S.Power at another address? In response your immediately follo...
AI summary The Dispute Resolution Officer (DRO) clarifies his role and the process for resolving disputes with Nova Scotia Power (NSP), emphasizing that he investigates NSP's adherence to Board regulations but does not oversee daily operations. He explains how estimated meter readings are reconciled with actual readings and outlines the appeal process for customers.
N.S.Power What is your position on the Customer's statement that "Being sent to the collection bureau is being penalized, after we were assured there wouldn't be any penalty. Is our acct being withdrawn from them?" Don Farmer, P.Eng. Dispu...
AI summary Paul Bernard is disputing the handling of his account by N.S.Power, specifically the lack of communication regarding updated charges, the account being sent to collections, and the use of 6-month invoicing intervals. He also questions whether his account is being withdrawn from the collection bureau and seeks clarification on the appeal process with the board.
Paul Bernard Do you intend to connect service from N.S.Power at another address ? Your Oct and Dec 2025 bills were based on estimated meter readings (Reading record attached U means unread).. Your Feb and April 2026 bills were based on act...
AI summary Paul Bernard is disputing billing practices by Nova Scotia Power, including estimated meter readings, lack of communication regarding account status, and being sent to collections despite recent payments. He claims he was not informed of updates or penalties and feels his credit was unnecessarily damaged.
B-3NSPI Response (redacted)
4 passages
PO Box 910 Halifax, Nova Scotia Canada B3J August 26, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13033 – DRO Appeal – Hariana Brooks and Paul Ber...
AI summary The Nova Scotia Energy Board has directed Nova Scotia Power Inc. to respond to an appeal by Hariana Brooks and Paul Bernard regarding a Dispute Resolution Officer (DRO) decision dated August 5, 2026. The appeal concerns billing discrepancies, including a six-month billing correction and a six-month consumption total of 15,842 kWh.
which the account would be returned to closed account status. The account was subsequently placed in collections agency status. This is referenced on page 2 of 4 in Confidential Attachment 2 . - July 29, 2026 Mr. Bernard contacted the DRO...
AI summary A customer contacted the DRO regarding an account placed in collections due to unpaid bills. NS Power confirmed that the account was transferred to a collections agency after the balance remained unpaid, and that meter reads were accurate. The customer had previously requested historical billing data, which had not been provided.
o discuss payment arrangements on the outstanding balance. It is NS Power's position that the account was released to an outside collection agency on July 10, 2026 when the balance remained unpaid. NS Power attached the account ledger, and...
AI summary NS Power asserts that an account was sent to a collection agency due to unpaid balance. The customer, Mr. Bernard, disputes being informed about account updates and the referral to collections, and questions billing accuracy and appeal processes. The DRO provided information on estimated billing and reconciliation.
refer to page 10 of 14 in Confidential Attachment 3. August 26, 2026 L. Wallace history with Mr. Bernard, and NS Power's records do not reflect any further request for usage or billing information. The customers' closing bill for was issue...
AI summary NS Power attempted to contact a customer regarding an outstanding balance after multiple unsuccessful calls. The customer later informed the DRO that the phone number was disconnected, but NS Power's records did not show this. The account was referred to a collection agency, and the balance remains unresolved.