Topic:"Complaint Resolution" in M12915

Once an actual meter reading is obtained following estimated meter readings, all estimation error is reconciled. Meter test results indicate that meter## is operating within prescribed accuracy limits. Final Written DRO Decision: In the co...

AI summary The document outlines the process for reconciling estimation errors after actual meter readings are obtained. It also includes a final written decision by the Dispute Resolution Officer (DRO) regarding service by N.S.Power and provides information on appealing the decision to the Nova Scotia Energy Board (NSEB).

of the meter test. Teri From: Customer Relations < [email protected]> Sent: June 8, 2026 8:34 AM To: [email protected] ; Customer Relations < [email protected]> Subject: RE: DRO 5 June re Douglas Fulljame...

AI summary NS Power has ordered a meter test for a billing dispute involving Mr. Douglas Fulljames. The customer claims that the meter is inaccurate, citing that the real-time demand screen shows a demand of 6.708 kW even when the main electrical breaker is turned off. The test is scheduled for June 12, and results will be provided to the DRO and the customer after 4-6 weeks.

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE - (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, tim...

AI summary This section outlines the process for resolving disputes over electric service billing. The company must investigate disputes, attempt informal resolution, and disconnect service if arrears are not paid. A Dispute Resolution Officer is appointed to handle unresolved disputes, with customers having 12 days to appeal to the Board.