Topic:"Complaint Resolution" in M12821

Matter: EfficiencyOne - 2025 Inter-Affiliate Code of Conduct Annual Compliance Report

1 passage 1 document

Complaint Resolution across all matters →

E-12025 Report - Redacted 1 passage

DISPUTES, COMPLAINTS & INQUIRIES p. pp. 23-24

DISPUTES, COMPLAINTS & INQUIRIES If an employee or customer has an issue or question regarding the application of the Code, or suspects potential non-compliance, the following resolution process has been established. - a) Submit the disput...

AI summary The process outlines submitting disputes/complaints to the Compliance Officer, timelines for response, and referral to UARB if the Utility doesn't follow the process or if the matter is significant. E1's Board policy also addresses employee-related issues.

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