S-2DRO Decision d. March 10, 2026 (redacted)
7 passages
Jillian Coxhead After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S...
AI summary Jillian Coxhead, as Dispute Resolution Officer (DRO), outlines her role in resolving disputes between Nova Scotia Power and customers. The customer disputes being overcharged, requests meter verification, and seeks a reduced budget. The customer also mentions involving MLA David Bowlby and a class-action lawyer, while asserting their right to appeal the DRO's decision.
N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...
AI summary Customer Jillian Atwell Coxhead disputes a bill citing a meter reading discrepancy, requesting a meter check, analog meter reinstatement, and a reduced budget. NSP explains a prior misread led to underbilling and provided a new bill. The customer involves MLA David Bowlby and a class-action lawyer, demanding investigation.
Jillian Atwell Coxhead It is not my role to enter into ongoing payment negotiations with N.S.Power's Customers. I issued a Final Written Decision related to your service on 28 April 2025. Once I issue a Decision in a matter, I withdraw fro...
AI summary The DRO outlines a Final Written Decision requiring N.S.Power to withhold disconnection for unpaid bills, with specific monthly payment terms. The customer may appeal to the NSUARB or negotiate variations, though N.S.Power may enforce exact payments. The decision references consolidation with a pending consumption decision and mentions the customer's refusal to test the meter.
N.S.Power Customer Relations Please have appropriate staff deal directly with the Customer in follow-up on the Customer's concern Don Farmer, P.Eng.. Dispute Resolution Officer From: [email protected] Sent: April 29, 2025 10:3...
AI summary Don Farmer, the Dispute Resolution Officer (DRO), is closing a file related to Jillian Coxhead's dispute with N.S.Power, directing appropriate staff to follow up with the customer on their concern.
Both Parties Per the attached email of 28 April, in which the Customer indicated " I have decided i dont need my meter tested if that is the case, because I want the meter i have now", I will consider this matter resolved and I am closing...
AI summary The Dispute Resolution Officer (DRO) resolves a matter based on a customer's email stating they no longer require their meter to be tested, closing the file accordingly.
N.S.Power Please cancel the accuracy test scheduled for meter # Don Farmer, P.Eng. Dispute Resolution Officer From: Jillian Atwell Coxhead Sent: April 28, 2025 3:20 PM To: [email protected] Subject: Re: DRO Final Written Decis...
AI summary Jillian Atwell Coxhead disputes NSP's scheduled meter accuracy test and requests cancellation, emphasizing her objection to smart meter installation. She reports being waiting all day with no resolution, expressing frustration over delayed action.
Jillian Coxhead; N.S.Power Customer Relations After receiving the Customers attached payment offer to settle an outstanding balance of $1421.85, and N.S Powers following acceptance of that offer, I am herby issuing my Final Written Decisio...
AI summary A DRO issued a final decision requiring N.S. Power to withhold service disconnection for Jillian Coxhead until a structured payment plan ($550/month then $450/month) settles her $1421.85 balance. The decision cites Board Regulations 5.3, 6.4, and 6.5, with a pending meter test to inform a separate Part A consumption decision. Both parts may be appealed to NSEB.