NSPI DRO Appeal - Billing Issues - Jillian Coxhead

What's happened

Filing Timeline

• 21 Aug
  Document

  NSEB dismisses Jillian Coxhead's billing appeal but directs NS Power to negotiate a revised payment arrangement within 30 days
• 19 Aug
  Document

  Customer Jillian Coxhead appeals to NSEB disputing Nova Scotia Power's meter reading accuracy and estimated billing practices
• 31 Jul
  Document

  Nova Scotia Power filed meter test results confirming accuracy of Jillian Coxhead's meter in NSPI DRO appeal proceeding
• 13 Jul
  RIR

  NSEB Board Staff issued two Information Requests to appellant Jillian Coxhead in a DRO billing dispute appeal, with Coxhead responding that she will pay a maximum of $400/month and contesting her metered usage figures
• 10 Jul
  RIR

  Nova Scotia Power filed responses to three Board information requests in the Coxhead DRO billing appeal, addressing meter history, estimated billing during a 2025 wildfire evacuation, and a growing equal billing arrears balance exceeding $7,000.
• 19 Jun
  Document

  Appellant conditionally agrees to meter test in NSPI billing dispute, rejecting smart meter replacement; NS Power confirms it will proceed with digital meter swap and testing
• 17 Jun
  Document

  Customer Jillian Coxhead filed an appeal correspondence alleging identical billing charges despite 60 days of disconnected electrical panel, disputing meter accuracy in Matter M12804.
• 11 May
  Document

  Nova Scotia Power filed its response to Jillian Coxhead's DRO appeal, defending its billing practices following a manual meter mis-entry that understated consumption by approximately 10,000 kWh
• 27 Apr
  Correspondence

  NSEB acknowledged a customer appeal by Jillian Coxhead of a Nova Scotia Power Dispute Resolution Officer decision, directing NSPI to respond by May 11, 2026 and placing disconnection notices on hold.
• 15 Apr
  Document

  DRO Don Farmer issued a Final Written Decision on March 10, 2026 upholding NS Power's billing of customer Jillian Coxhead and directing review of her Equal Billing Plan under Board Regulation 5.3.
• 13 Apr
  Document

  Jillian Coxhead appeals NS Power DRO decision to NSEB, citing estimated billing errors, wildfire evacuation charges, and analog meter dispute

The filings themselves

Documents

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