Topic:"Regulatory Compliance" in M12804

l in a very long time"; that N.S.Power indicate that they advised you "that a scheduled meter read would be completed so that her billing can be reconciled based on actual usage." And that "This was completed and a copy of the new invoice...

AI summary The text details billing discrepancies caused by incorrect meter readings, with NSP apologizing for errors and adjusting invoices. It references Board-approved regulations (5.1, 5.3, 5.5, 6.4, 6.5) governing billing procedures and customer disputes. The customer requested a revised payment plan, and NSP declined to test the meter due to the customer's preference for an analogue meter.

CONCLUSION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes app...

AI summary The Board upholds the DRO's decision, dismissing the appeal while acknowledging the financial burden of high energy bills. It directs NS Power to contact the customer to establish a reasonable payment plan and notes an ongoing investigation into a cybersecurity incident under M12273.