Topic:"Grid Modernization" in M12804

Jillian Coxhead; N.S.Power Customer Relations After receiving the Customers attached payment offer to settle an outstanding balance of $1421.85, and N.S Powers following acceptance of that offer, I am herby issuing my Final Written Decisio...

AI summary The DRO issues a Final Written Decision requiring N.S. Power to withhold disconnection of service for Jillian Coxhead, mandating monthly payments of $550 until arrears are cleared, followed by $450 until an Equal Billing review. The decision references Board Regulations 5.3, 6.4, and 6.5 and notes potential consolidation with a Part A consumption decision upon meter test results. The customer offers a revised payment plan, including meter replacement.

. The matter was closed in May 2025. The customer stated they did not want a digital meter installed. This is referenced on pages 1 to 2 of 9 in Confidential Attachment 2 . May 11, 2026 L. Wallace

AI summary The regulatory matter was closed in May 2025 after the customer refused digital meter installation, as detailed in Confidential Attachment 2. The document includes a signature dated May 11, 2026, by L. Wallace.

on the ledger, the customer's October 16, 2025 bill was $798.76CR. This was due to the incorrect reading that was entered. NS Power apologizes for any inconvenience this may have caused the customer. NS Power can request to have the custom...

AI summary A customer disputes a billing error due to an incorrect meter reading in October 2025, resulting in a $798.76CR bill. NS Power asserts the billing was correct, while the DRO explains discrepancies are reconciled with true meter reads. The DRO issued a Final Written Decision supporting NS Power's position under Regulation 5.1.

Request IR-1: - On May 11, 2026, NS Power provided Ms. Coxhead's Account Usage Info in Attachment 1 that - showed the meter reads reaching as far back as February 21, 2021. - (a) Please confirm when NS Power started Ms. Coxhead's account a...

AI summary Ms. Coxhead is requesting information from NS Power regarding the installation and testing of an analog meter, the reasons for discontinuing analog meters, and whether NS Power discussed switching to digital meters during her disputes and appeals.

BACKGROUND & FINDINGS You started account with NS Power at was installed at your property in June 2022. On July 3, 2026, your analog meter was removed for testing and replaced with a digital meter. NS Power's Regulation 5.1 states the foll...

AI summary The customer's account with NS Power was opened in June 2022, and an analog meter was replaced with a digital meter on July 3, 2026, as per NS Power's Regulation 5.1 regarding meter readings.