Topic:"Appeal Processes" in M12804

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260413001 Submitted on: Monday, April 13 2026 at 03:11:02 PM (ADT) Contact Information Name on account: Jillian Coxhead Account number: Business contact: Account address:...

AI summary An appeal reference (260413001) submitted on April 13, 2026, by Jillian Coxhead, including contact details and a reference to the NS Power Dispute Resolution Officer (DRO). The document outlines submission information and party details for a regulatory proceeding.

r reading is estimated, or erroneously reported, either higher or lower than the fact. Once an actual meter reading is obtained following estimated meter readings, all estimation error is reconciled. Final Written DRO Decision : A In the c...

AI summary A billing dispute between Jillian Coxhead and Nova Scotia Power (NSP) involves alleged overcharging and incorrect meter readings. The DRO decision mandates NSP to adjust billing per regulations, while Coxhead plans to appeal and file complaints with the UARB and energy minister, citing unfair pre-billing practices.

Jillian In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova Scotia...

AI summary Jillian, the Dispute Resolution Officer (DRO), clarifies her role in resolving disputes between Nova Scotia Power (NSP) and customers. She emphasizes her independence from NSP and the Nova Scotia Energy Board (NSEB), explains that her decisions are binding on NSP but not customers, and outlines the appeal process. The text also discusses how estimated meter readings may lead to billing discrepancies that are self-reconciling over time.

Jillian Atwell Coxhead It is not my role to enter into ongoing payment negotiations with N.S.Power's Customers. I issued a Final Written Decision related to your service on 28 April 2025. Once I issue a Decision in a matter, I withdraw fro...

AI summary The DRO outlines a Final Written Decision requiring N.S.Power to withhold disconnection for unpaid bills, with specific monthly payment terms. The customer may appeal to the NSUARB or negotiate variations, though N.S.Power may enforce exact payments. The decision references consolidation with a pending consumption decision and mentions the customer's refusal to test the meter.

Jillian In response to your attached email message : Once I issue a Decision in a matter (as I did in this matter 9 April 2025 - see highlighted following), I withdraw from it. The Customers options then become: (1) Appeal the Decision to...

AI summary Jillian, the DRO, explains that after issuing a decision on April 9, 2025, customers can either appeal to the NSUARB or work with NSP to implement it. NSP may require exact payments as per the decision, though mutual agreement on variations is acceptable.

Jillian Coxhead; N.S.Power Customer Relations After receiving the Customers attached payment offer to settle an outstanding balance of $1421.85, and N.S Powers following acceptance of that offer, I am herby issuing my Final Written Decisio...

AI summary The DRO issues a Final Written Decision requiring N.S. Power to withhold disconnection of service for Jillian Coxhead, mandating monthly payments of $550 until arrears are cleared, followed by $450 until an Equal Billing review. The decision references Board Regulations 5.3, 6.4, and 6.5 and notes potential consolidation with a Part A consumption decision upon meter test results. The customer offers a revised payment plan, including meter replacement.

PO Box 910 Halifax, Nova Scotia Canada B3J May 11, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12804 – DRO Appeal – Jillian Coxhead Dear Ms. Walla...

AI summary Jillian Coxhead appeals a March 9, 2026 DRO decision. Nova Scotia Power Inc. (NS Power) must respond by May 11, 2026, providing the DRO file and supporting information. The appeal relates to a 2025 billing dispute involving service disconnection and equal billing review.

fidential Attachment 1 . • March 9, 2026 – The DRO issued a Final Written Decision finding that, in accordance with Board-approved Regulation 5.1, NS Power had appropriately May 11, 2026 L. Wallace billed the customer following account adj...

AI summary The DRO ruled on March 9, 2026, that NS Power appropriately billed Ms. Coxhead, directing a review of her Equal Billing Plan. NS Power confirmed adherence to a $550/month payment arrangement, while Ms. Coxhead disputed billing accuracy, citing meter misreading and planned appeals. NS Power agreed with the DRO’s decision, and the customer escalated the matter to the NSEB.

Coxhead DRO Appeal (NSEB M12804) NSPI Responses to NSEB Information Requests

AI summary This document pertains to the Coxhead DRO Appeal (NSEB M12804) and includes NSPI's responses to information requests from NSEB. It outlines the procedural context of the appeal and the information provided by NSPI.

REDACTED Date Filed: July 10, 2026 NSPI (NSEB) IR-1 Page 3 of 3 Coxhead DRO Appeal (NSEB M12804) NSPI Responses to NSEB Information Requests

AI summary The document outlines NSPI's responses to information requests from the NSEB regarding the Coxhead DRO Appeal (NSEB M12804), filed on July 10, 2026.

April 27, 2026 Jillian Coxhead Dear Appellant: M12804 – Nova Scotia Power Inc. – Appeal by Jillian COXHEAD of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on March...

AI summary The Board acknowledges Jillian Coxhead's appeal against a Nova Scotia Power Inc. (NS Power) Dispute Resolution Officer (DRO) decision. NS Power is directed to respond by May 11, 2026, and the appeal process emphasizes public record transparency, with options for confidential evidence handling under Regulatory Rule 12.

file reviewed by the DRO in reaching its decision, including any supporting information and comments NS Power wishes the Board to consider. NS Power must also provide a copy of their response to you. As the appellant, you will have 10 busi...

AI summary The Board outlines the appeal process, requiring NS Power to hold disconnection notices and allowing 10 business days for the appellant to respond. The Board will review all submissions to determine if additional documentation is needed.

From: Jillian Atwell Coxhead Sent: Monday, May 11, 2026 1 :36 PM To: Carley Freeman Subject: Re: M12804 - NSPI to NSEB Jillian Coxhead DRO Appeal Response I have my MLA looking into my account as well.

AI summary The email references an appeal (M12804) related to a DRO (likely a regulatory proceeding) and mentions involvement of an MLA in reviewing the account. The communication is brief and lacks detailed discussion of procedural or technical issues.

From: Carley Freeman Sent: May 11, 2026 2:02 PM To: Wallace, Lisa Cc: Jillian Atwell Coxhead Sofia Reiner ; Murray, Kathleen ; Forsey, Lisa Subject: RE: M12804 - NSPI to NSEB Jillian Coxhead DRO Appeal Response \ \ EXTERNAL EMAIL / COURRIE...

AI summary An email from Carley Freeman of Nova Scotia Power acknowledges receipt of a message regarding an appeal (M12804) related to Jillian Coxhead's DRO response and confirms forwarding to the Board for records.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: An Appeal of the Dispute Resolution Officer's Decision by a customer of NOVA SCOTIA POWER INC. (NS Power) – Jillian Coxhead

AI summary The Nova Scotia Energy Board is handling an appeal under the Public Utilities Act by Jillian Coxhead, a customer of Nova Scotia Power Inc. (NS Power), challenging a Dispute Resolution Officer's decision. The proceeding involves a dispute over utility-related matters.

Your Meter and the Meter Test On March 5, 2026, during your appeal with the DRO, you declined a meter test because NS Power said it would have to replace your analog meter with a digital meter after the analog meter was removed for testing...

AI summary The document outlines a customer's appeal regarding a meter test and billing discrepancy. The customer initially declined the test due to concerns about meter replacement, but later agreed. NS Power conducted the test and provided results showing the meter's accuracy. The customer later disputed a bill based on a meter reading, but NS Power provided evidence confirming the reading was accurate.