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Topic:"Boards Regulatory Rules" in M12804

Matter: NSPI DRO Appeal - Billing Issues - Jillian Coxhead
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S-2DRO Decision d. March 10, 2026 (redacted) 1 passage
Jillian p. p. 4
Jillian I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : In response to your following email, I will begin with my Role Statement as Dispute Resolution Of...

AI summary Jillian, the Dispute Resolution Officer (DRO), explains her role in resolving disputes between Nova Scotia Power (NSP) and customers. She is appointed by NSP to enforce Board regulations, investigates NSP's compliance, and her decisions are binding on NSP but not customers, who may appeal to the Nova Scotia Energy Board (NSEB). The dispute involves billed consumption and Equal Billing Plan payments, with relevant regulations 5.3, 5.5, 6.1, 6.2, 6.4, and 6.7.

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