Topic:"Rate Rider" in M12804

Request IR-2: - In your appeal, you said you want your Equal Billing dropped down to something you can afford, at least $350 or $400. - The province has a Heating Assistance Rebate program to help low-income Nova Scotians with the cost of...

AI summary The customer appeals for reducing their Equal Billing to $350-$400/month, citing affordability concerns. The province highlights a Heating Assistance Rebate program ($400/household) for low-income residents. Questions address NS Power's billing calculations, prior discussions, and rebate application history.

Good morning, NS Power will proceed with arranging for Ms. Coxhead's meter to be tested. As noted, this process will require removing the existing meter and replacing it with a digital meter. Once the test results are available, NS Power w...

AI summary NS Power will replace Ms. Coxhead's existing meter with a digital one to conduct a test. Once the test results are available, NS Power will provide them to the Board and Ms. Coxhead along with supporting documentation.