Topic:"Regulatory Oversight" in M12804

Jillian I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : In response to your following email, I will begin with my Role Statement as Dispute Resolution Of...

AI summary Jillian, the Dispute Resolution Officer (DRO), explains her role in resolving disputes between Nova Scotia Power (NSP) and customers. She clarifies she is not an NSP employee, is appointed by NSP to enforce Board regulations, and her decisions are binding on NSP but not customers, who may appeal within 12 days. She references Board-approved Regulations 5.3, 5.5, 6.1, 6.2, 6.4, and 6.7.

Jillian I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : In response to your following email, I will begin with my Role Statement as Dispute Resolution Of...

AI summary Jillian, the Dispute Resolution Officer (DRO), explains her role in resolving disputes between Nova Scotia Power (NSP) and customers. She is appointed by NSP to enforce Board regulations, investigates NSP's compliance, and her decisions are binding on NSP but not customers, who may appeal to the Nova Scotia Energy Board (NSEB). The dispute involves billed consumption and Equal Billing Plan payments, with relevant regulations 5.3, 5.5, 6.1, 6.2, 6.4, and 6.7.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: An Appeal of the Dispute Resolution Officer's Decision by a customer of NOVA SCOTIA POWER INC. (NS Power) – Jillian Coxhead

AI summary This document pertains to an appeal under the Public Utilities Act by a customer of Nova Scotia Power Inc. (NS Power), named Jillian Coxhead, regarding a decision made by the Dispute Resolution Officer.