Topic:"Customer Service" in M12804

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...

AI summary Customer Jillian Atwell Coxhead disputes a bill citing a meter reading discrepancy, requesting a meter check, analog meter reinstatement, and a reduced budget. NSP explains a prior misread led to underbilling and provided a new bill. The customer involves MLA David Bowlby and a class-action lawyer, demanding investigation.

N.S.Power Customer Relations Please have appropriate staff deal directly with the Customer in follow-up on the Customer's concern Don Farmer, P.Eng.. Dispute Resolution Officer From: [email protected] Sent: April 29, 2025 10:3...

AI summary Don Farmer, the Dispute Resolution Officer (DRO), is closing a file related to Jillian Coxhead's dispute with N.S.Power, directing appropriate staff to follow up with the customer on their concern.

Jillian Coxhead; N.S.Power Customer Relations

AI summary The document heading identifies Jillian Coxhead as associated with N.S.Power's Customer Relations, indicating her role in managing customer interactions for Nova Scotia Power.

Jillian Coxhead; N.S.Power Customer Relations After receiving the Customers attached payment offer to settle an outstanding balance of $1421.85, and N.S Powers following acceptance of that offer, I am herby issuing my Final Written Decisio...

AI summary A DRO issued a final decision requiring N.S. Power to withhold service disconnection for Jillian Coxhead until a structured payment plan ($550/month then $450/month) settles her $1421.85 balance. The decision cites Board Regulations 5.3, 6.4, and 6.5, with a pending meter test to inform a separate Part A consumption decision. Both parts may be appealed to NSEB.

N.S.Power Please cancel the accuracy test scheduled for meter # Don Farmer, P.Eng. Dispute Resolution Officer From: Jillian Atwell Coxhead Sent: April 28, 2025 3:20 PM To: [email protected] Subject: Re: DRO Final Written Decis...

AI summary Jillian Coxhead requests cancellation of a meter accuracy test and opposes smart meter installation, expressing frustration over lack of communication from N.S.Power. She has rearranged her schedule awaiting resolution, with no confirmation received.

Jillian Coxhead; N.S.Power Customer Relations

AI summary The document heading identifies Jillian Coxhead as associated with N.S.Power's Customer Relations, indicating her role in managing customer interactions for Nova Scotia Power.

PO Box 910 Halifax, Nova Scotia Canada B3J May 11, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12804 – DRO Appeal – Jillian Coxhead Dear Ms. Walla...

AI summary Jillian Coxhead appeals a March 9, 2026 DRO decision. Nova Scotia Power Inc. (NS Power) must respond by May 11, 2026, providing the DRO file and supporting information. The appeal relates to a 2025 billing dispute involving service disconnection and equal billing review.

. The matter was closed in May 2025. The customer stated they did not want a digital meter installed. This is referenced on pages 1 to 2 of 9 in Confidential Attachment 2 . May 11, 2026 L. Wallace

AI summary The regulatory matter was closed in May 2025 after the customer refused digital meter installation, as detailed in Confidential Attachment 2. The document includes a signature dated May 11, 2026, by L. Wallace.

- June 9, 2025 The customer contacted NS Power regarding a payment not yet posted to the account; the representative advised that, due to the cyber incident, payments had not yet been posted and that posting may take time, reassured the cu...

AI summary The customer experienced billing delays due to a cyber incident, disputes over payment arrangements, and a corrected bill resulting from a meter reading error. NS Power and the DRO addressed these issues, with the DRO directing the customer to Customer Care for payment arrangements and NS Power issuing a revised bill after correcting an October 2025 meter reading error.

PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 July 31, 2026 Jillian Coxhead Dear Jillian Coxhead, Re: Meter No. 1071472 We are writing to confirm the results of the recently requested meter test. This test was conducted following yo...

AI summary Nova Scotia Power confirmed that Meter No. 1071472 operates within prescribed accuracy limits following a test conducted in an accredited facility. The customer is informed of the option to request an additional test by Measurement Canada at a cost of $55.00, with a potential credit if the meter is found inaccurate.

Request IR-1: - On May 11, 2026, NS Power provided Ms. Coxhead's Account Usage Info in Attachment 1 that - showed the meter reads reaching as far back as February 21, 2021. - (a) Please confirm when NS Power started Ms. Coxhead's account a...

AI summary Ms. Coxhead is requesting information from NS Power regarding the installation and testing of an analog meter, the reasons for discontinuing analog meters, and whether NS Power discussed switching to digital meters during her disputes and appeals.

Document Number: 331200 1 2. Does NS Power plan any supports for its customers having large outstanding 2 balances due to reconciled or catch-up bills? Document Number: 331200

AI summary The document asks whether NS Power plans to provide support for customers with large outstanding balances resulting from reconciled or catch-up bills.