Topic:"Disconnection Procedures" in M12804

Jillian Coxhead; N.S.Power Customer Relations After receiving the Customers attached payment offer to settle an outstanding balance of $1421.85, and N.S Powers following acceptance of that offer, I am herby issuing my Final Written Decisio...

AI summary A DRO issued a final decision requiring N.S. Power to withhold service disconnection for Jillian Coxhead until a structured payment plan ($550/month then $450/month) settles her $1421.85 balance. The decision cites Board Regulations 5.3, 6.4, and 6.5, with a pending meter test to inform a separate Part A consumption decision. Both parts may be appealed to NSEB.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. N.S.Power is herby Instructed to test the meter se...

AI summary Jillian Coxhead, a disabled individual on assistance, complains about an unaffordable electricity bill and a disconnection notice. N.S.Power is instructed to test the meter serving her account for accuracy. The case involves affordability concerns, billing disputes, and potential regulatory intervention.

Jillian Coxhead; N.S.Power Customer Relations After receiving the Customers attached payment offer to settle an outstanding balance of $1421.85, and N.S Powers following acceptance of that offer, I am herby issuing my Final Written Decisio...

AI summary The DRO issues a Final Written Decision requiring N.S. Power to withhold disconnection of service for Jillian Coxhead, mandating monthly payments of $550 until arrears are cleared, followed by $450 until an Equal Billing review. The decision references Board Regulations 5.3, 6.4, and 6.5 and notes potential consolidation with a Part A consumption decision upon meter test results. The customer offers a revised payment plan, including meter replacement.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. N.S.Power is herby Instructed to test the meter se...

AI summary A customer disputes a high electricity bill, citing affordability concerns and requesting meter accuracy testing. NSP is instructed to test the meter, and the customer mentions contacting the Utility and Review Board (UARB) and their MLA. The complaint highlights billing procedures and disconnection notices.

Coxhead DRO Appeal (NSEB M12804) NSPI Responses to NSEB Information Requests 1 Request IR-3: 17 Or, if Ms. Coxhead paid a total of $910 per month ($550 arrears plus $360 current 18 each month), that balance would be cleared in approximatel...

AI summary The text discusses Ms. Coxhead's arrears and the feasibility of her proposed payment plans, noting that a monthly payment of $300 would not clear her arrears and would increase them over time. It also mentions that NS Power has not yet announced a return to normal billing practices, including interest and late fees.

file reviewed by the DRO in reaching its decision, including any supporting information and comments NS Power wishes the Board to consider. NS Power must also provide a copy of their response to you. As the appellant, you will have 10 busi...

AI summary The Board outlines the appeal process, requiring NS Power to hold disconnection notices and allowing 10 business days for the appellant to respond. The Board will review all submissions to determine if additional documentation is needed.