Topic:"Complaint Resolution" in M12971

Matter: NSPI DRO Appeal - Billing Issues - Darlene Gillis

2 passages 2 documents

Complaint Resolution across all matters →

G-2DRO Decision d. July 6, 2026 (redacted) 1 passage

Section 1

1:54 ↓ ক্রি না 95 Re: DRO Final Written Decision re Darlene Gillis billing dispute Jul 7 Customer Relations CR To 'nspdisputeresolution...+ 2 Mr. Farmer, NS Power has noted the DRO's Final Written Decision on the subject account. Teri From...

AI summary This email discusses a billing dispute involving Darlene Gillis and Nova Scotia Power, with the Dispute Resolution Officer (DRO) providing a summary of the dispute and outlining their role in resolving such issues. The DRO emphasizes that their decisions are binding on Nova Scotia Power but not on the customer, who may appeal within 12 days.

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G-3NSPI Response to Appeal (redacted) 1 passage

Section 1 p. p. 0

PO Box 910 Halifax, Nova Scotia Canada B3J July 30, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12971 – DRO Appeal – Darlene Gillis Dear Ms. Walla...

AI summary This letter from the Nova Scotia Energy Board directs NS Power to respond to an appeal by Darlene Gillis regarding a DRO decision dated July 6, 2026. The appeal concerns a high bill of $3,017.95, identified in April 2026 and reviewed by NS Power in June 2026. Confidential attachments include the DRO file and customer account details.

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