Topic:"Complaint Resolution" in M12527

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary This section outlines the process for handling disputes regarding electric service billing. It requires the company to investigate and attempt to resolve disputes informally. If unresolved, customers may escalate to a Dispute Resolution Officer, with the right to appeal to the Board within 12 days. Disconnection is prohibited during this period.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: regarding by a customer of A DRO Appeal Billing NOVA SCOTIA POWER INC. (NS Power) – Kincaid-Webster NON-CONFIDENTIAL INFORMATION REQUESTS To: Mac...

AI summary The Nova Scotia Energy Board has issued a non-confidential information request to MacKay Kincaid-Webster, an appellant, in relation to a DRO appeal and billing matters involving Nova Scotia Power Inc. (NS Power). Responses are due by January 27, 2026, and the contact person is Eric Kirby of the Energy Board.