Topic:"Complaint Resolution" in M12714

Complaint Information DRO made decision on: February 18th 2026 Type of complaint: Billing Issues Additional details: I am appealing the Final Written Decision of the Dispute Resolution Officer regarding prolonged estimated billing and a su...

AI summary Customer appeals a DRO decision regarding Nova Scotia Power's prolonged estimated billing, which led to a $1,700 catch-up charge. They argue that estimated readings understated usage, creating unfair financial burden when actual readings were later obtained. The customer also raises concerns about a data breach impacting billing system reliability and requests review of billing practices and relief measures.

ry of Ms. Pelley's NS Power invoices from February 2025 to February 2026. The table reflects the statement of account appended to the end of Confidential Attachment 1 . \ Ms. Pelley received credit for 900 kWh on her October 2025 bill whic...

AI summary Ms. Pelley disputes NS Power bills from February 2025–2026, citing estimated usage and a cyber incident. NS Power offered a payment plan, but Ms. Pelley escalated the dispute to the DRO, who ruled in favor of NS Power. The case references multiple confidential attachments detailing billing adjustments and customer interactions.

From: Jessica Pelley Sent: March 11, 2026 10:18 PM To: Penney, Nicole ; Carley Freeman Cc: Wallace, Lisa ; Blake WIlliams ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner ; Sonia Liao Subject: Re: M12714 - N...

AI summary Jessica Pelley disputes Nova Scotia Power's characterization of her conduct during phone conversations, asserting she did not yell or scream and felt the representative was unprofessional. She requests review of recorded calls to ensure accurate representation of interactions related to Matter No. M12714.