12. Complaint Response
p. p. 196
12. Complaint Response - a) The Approval Holder shall have standard procedures to address complaints associated with the Facility which shall include,; - (i) An immediate investigate of the cause of the complaint and the undertaking of imm...
AI summary The document outlines the procedures that the Approval Holder must follow to address complaints related to the Facility. These include immediate investigation, recording operational details, maintaining a record of complaints, and making relevant records available to the Inspector upon request.