Topic:"Complaint Resolution" in M13104

request that the Board review this specific timeline failure and order a fair write-down of the resulting $4,038. 08 balance. Sincerely, Amritpal Kaur How do they want the complaint resolved? Dear Nova Scotia Energy Board, I am formally ap...

AI summary Amritpal Kaur is appealing a Dispute Resolution Officer's decision regarding Nova Scotia Power's failure to adjust her Equal Billing Plan payment in July 2025, leading to an overaccumulated balance. She requests a fair write-down of the resulting $4,038.08 balance due to the company's non-compliance with Board Regulation 5.3.

PO Box 910 Halifax, Nova Scotia Canada B3J October 7, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13104 – DRO Appeal – Amritpal Kaur Dear Ms. Wall...

AI summary Amritpal Kaur is appealing a decision by the Dispute Resolution Officer (DRO) dated September 14, 2026. The appeal involves a high bill inquiry from January 2025. Nova Scotia Power Inc. (NS Power) is directed to file a response with the Nova Scotia Energy Board by October 7, 2026, and provide supporting information and a copy of their response to Amritpal Kaur.

o over payment options, but the customer hung up. The customer care representative removed Amritpal Kaur from budget billing. This is referenced on pages 3 and 4 of 9 in Confidential Attachment 2 . - August 18, 2026 Amritpal Kaur called cu...

AI summary Amritpal Kaur contacted customer care to discuss payment options and later requested to freeze her account. Customer care explained that disconnecting would not eliminate her outstanding balance. Kaur then formally disputed the billed amount with the DRO and provided consent for the DRO to access her personal information. NS Power responded to the DRO with its position on the matter.