Topic:"Complaint Resolution" in M12536

PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 November 13, 2025 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12536 – Customer Complaint – Tye Laf...

AI summary NS Power received a complaint from Tye Laframboise regarding the rejection of overhead wires for his residence. The Nova Scotia Energy Board directed NS Power to respond to the complaint by November 13, 2025. NS Power explained that overhead service cannot be approved due to non-compliance with Utility Service Requirements, which mandate either entirely overhead or entirely underground service for row housing.

April 30, 2026 Tye Laframboise Dear Mr. Laframboise: M12536 – Nova Scotia Power Inc. – Complaint by Tye Laframboise – Overhead Wires Approval On October 30, 2025, you filed a complaint with the Nova Scotia Energy Board (Board) regarding No...

AI summary Tye Laframboise filed a complaint with the Nova Scotia Energy Board regarding Nova Scotia Power's refusal to convert his underground service to overhead service. Laframboise argued that the conversion would prevent property damage during installation. NS Power denied the request, citing non-compliance with internal and national standards for mixed service on row houses.

2025 , and to provide a copy of the complete file, including any supporting information and comments NS Power wishes the Board to consider. NS Power must also provide a copy of their response to you. As the complainant, you will have 10 bu...

AI summary The document outlines procedures for a complaint process involving NS Power, including timelines for responses and information submission. The Board requests specific information from the complainant regarding their service type and interactions with NS Power regarding an upgrade to 200 amp service.

April 30, 2026 Tye Laframboise Dear Mr. Laframboise: M12536 – Nova Scotia Power Inc. – Complaint by Tye Laframboise – Overhead Wires Approval On October 30, 2025, you filed a complaint with the Nova Scotia Energy Board (Board) regarding No...

AI summary Tye Laframboise filed a complaint with the Nova Scotia Energy Board regarding NS Power's refusal to convert his underground service to overhead service. Laframboise argued the conversion would prevent property damage during installation, but NS Power stated that mixed service on row houses does not comply with internal or national standards.