Topic:"Complaint Resolution" in M12633

Matter: NSPI DRO Appeal - Billing Issues - Charles Howatt

1 passage 1 document

Complaint Resolution across all matters →

101572Board Letter to Appellant re IR Responses and Breakdown of Board's Appeal Process (redacted) 1 passage

Section 2 p. pp. 0-1

his determination. - If, after reviewing the file material, the Board Member determines that further investigation is warranted, it shall conduct a more detailed investigation. After Document: 329553 reviewing the results of further invest...

AI summary The document outlines the process for handling complaints before the Board, including investigation, paper hearings, and potential in-person hearings. If a complaint is successful, the Board may issue an order to the utility to remedy the issue. Lisa Wallace, Chief Clerk of the Board, is the contact for inquiries.

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