Topic:"Complaint Resolution" in M12484

Matter: NSPI DRO Appeal - Solar Energy Consumption Dispute - Pratima Devichand

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Complaint Resolution across all matters →

D-3Appellant's Evidence Submission - Redacted 1 passage

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE p. pp. 16-17

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary This section outlines procedures for handling disputes regarding electric service billing. It requires the company to investigate and attempt to resolve disputes informally. If unresolved, the customer may appeal to the Board, and disconnection is prohibited for 12 days after the Dispute Resolution Officer's decision.

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