PO Box 910 Halifax, Nova Scotia Canada B3J August 4, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12980 – DRO Appeal – Kenneth McPhee Dear Ms. Wall...
AI summary This letter from the Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to an appeal by Kenneth McPhee regarding a decision by the Dispute Resolution Officer (DRO) dated July 6, 2026. The response is due by August 4, 2026, and must include the complete DRO file and relevant customer account information.
Confidential Attachment 2 . August 4, 2026 L. Wallace available payment arrangement options remained too high. This is referenced on page 9 of 22 in Confidential Attachment 2 . - March 27, 2026 Mr. McPhee formally contacted the DRO regardi...
AI summary This document details a billing dispute between Mr. McPhee and NS Power, involving incorrect billing, a request for investigation, and communication with the DRO. NS Power confirmed the correct address, reviewed the bill, and agreed to follow up. The NSEB forwarded the complaint to the DRO, who requested NS Power's position and account documentation.
NS Power apologizes for any inconvenience this may have caused. […] It is NS Power's position that the subject account has now been billed appropriately. The customer's current balance is $262.63. NS Power attached the account ledger and m...
AI summary NS Power has billed a customer's account appropriately, with a current balance of $262.63. The DRO has resolved the billing dispute and advised the customer that the file could be closed with a final decision, which may be appealed to the NSEB. The customer requested updates, and the NSEB contacted the DRO to seek clarification on next steps and outstanding requirements.