Topic:"Complaint Resolution" in M12554

The following table summarizes the key events in the evidence before the Board. Date Event February 2017 You and your wife purchased the property as a rental property. October 28, 2019 Smart meter installed at rental property. October 27,...

AI summary The text outlines a series of events related to a rental property's power usage and billing, including the installation of a smart meter, a cybersecurity incident affecting data transmission, the closure of the account, and the subsequent billing dispute and resolution. The DRO ruled in favor of NS Power, but the customer appealed to the Board.

The following table summarizes the key events in the evidence before the Board. Date Event February 2017 You and your wife purchased the property as a rental property. October 28, 2019 Smart meter installed at rental property. October 27,...

AI summary The document outlines a series of events related to a customer's rental property, including the installation of a smart meter, solar power meter, and a cybersecurity incident affecting data transmission. A final invoice was issued based on an estimated usage, leading to a complaint and a subsequent credit after a true meter read was obtained. The DRO ruled in favor of NS Power, and the customer appealed to the Board.