Topic:"Complaint Resolution" in M12876

From: Customer Relations < [email protected]> Sent: May 20, 2026 9:28 AM To: [email protected] Customer Relations < [email protected]> Subject: RE: 19 May POST DRO Final Written Decision re re Greg Hammon...

AI summary Greg Hammond disputes NS Power's billing decision, citing insufficient evidence and meter synchronization issues. He plans to appeal to NSEB and report the DRO to regulatory agencies, alleging procedural flaws and bias. NS Power confirms receipt of the DRO's decision and will mail it to the customer.

Greg In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I am not an employee of Nova Scotia Power or the Nova Scotia Ene...

AI summary Greg, the Dispute Resolution Officer (DRO), clarifies his role in resolving disputes between Nova Scotia Power (NSP) and customers, emphasizing that NSP is responsible for delivering power to the meter, not on-premise consumption. He states meter accuracy is critical for billing disputes and that customers may appeal DRO decisions to the Nova Scotia Energy Board (NSEB).

- In July 2025 the Customer Information notes indicate that Mr. Hammond went to the DRO regarding his bill, but was advised to attempt to resolve his concerns with NS Power's Customer Care team first. Mr. Hammond did not pursue a DRO compl...

AI summary Mr. Hammond disputed NS Power's billing accuracy due to meter issues and a 2025 cyber incident, leading to multiple meter replacements and interactions with Customer Care. Despite tests showing meters operated within prescribed limits, he continued disputes until contacting the DRO in May 2026. Six AMI meters were installed since 2020, all new with no prior usage.

From: Greg Hammond Sent: August 17, 2026 7:22 AM To: Wallace, Lisa Cc: MacDonell, Rianne ; Cavanaugh, Marina ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reine...

AI summary Greg Hammond is requesting additional time to complete a document for a DRO appeal due to recent surgery. He accuses NS Power of double-billing and overbilling and questions the impartiality of Don Farmer, citing a potential conflict of interest due to Farmer's consulting company being paid by NS Power.