Topic:"Complaint Resolution" in M12733

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary The section outlines procedures for resolving disputed electric bills, requiring companies to investigate complaints, resolve disputes informally, and pay undisputed arrears. If unresolved, customers may escalate to a Dispute Resolution Officer (DRO), with a 12-day appeal period to the Board. Disconnection is prohibited until the DRO's decision is finalized.

Dispute procedure Façon de procéder en cas de contestation 23 (1) Sur demande du fournisseur ou du consommateur mécontent de l'état ou de l'enregistrement d'un compteur qui est ou a été utilisé à l'égard du gaz ou de l'électricité qu'il a...

AI summary The regulation outlines a dispute procedure where, upon request by a supplier or dissatisfied consumer regarding a meter's status or registration, the inspector follows regulatory protocols and collects payments as mandated by regulations for services provided.

PS You may not accept the results of the N.S. Power meter test, as I have accepted them, and wish to have the meter tested by Measurement Canada. Regulation 5.5 of the Regulations that govern N.S. Power's operations, as approved by the Boa...

AI summary The customer disputes N.S. Power's meter test results and requests an independent test by Measurement Canada under Regulation 5.5. The process includes initial verification, an 'As found Meter Test,' and potential independent testing. The D.R.O. and Board-approved regulations govern the procedure, with specific fees and outcomes outlined.

re half-year period was only $782.82 for 6 full months, yet i was charged $803 per month for those same 6 months totalling $4818. Thats an incredible theft from anyone let alone a disabled Veteran. This completely exposes their data manipu...

AI summary The complainant alleges that Nova Scotia Power manipulated data to create an artificial arrears balance by using unverified estimations and unauthorized agreements, resulting in overcharging for electricity. The complainant claims that the billing was fraudulent and demands a forensic audit and restitution for a disabled veteran.

9 Following Mr. Lincoln's complaint to the Dispute Resolution Officer, meter number 10 2262377 was removed and tested on February 5, 2026. A replacement meter (number 11 2567691) was subsequently installed. The multiplier for the replaceme...

AI summary Following a complaint by Mr. Lincoln, meter number 10 2262377 was removed and tested on February 5, 2026, and replaced with meter number 11 2567691. The multiplier for the replacement meter is also 1. The document includes confidential attachments related to a DRO appeal and responses to information requests.

Good day, As i havent heard anything back since and it has been 30 days i was wondering if i could please be provided an update? Also is it possible to get a copy of anything NS Power has uploaded as i have uet to see a single "agreement"...

AI summary A disabled veteran, Dave Lincoln, writes to NS Power requesting an update on a 30-day unresolved matter and access to uploaded documents. He alleges repeated billing violations despite disputes, accusing NS Power of non-compliance with its own regulations and exploiting vulnerable consumers.

untability coming i can promise you that you will never intimidate me nor get me to back down from what is a human right and legal standing for the protections i deserve just as much as everyone else. You have all watched proof of NSP acti...

AI summary Dave Lincoln, a disabled veteran, accuses Nova Scotia Power (NSP) of theft and unethical behavior, citing stolen funds between $20,000-$50,000 and a lack of accountability. He emphasizes the need for justice and criticizes the inaction of those involved, linking his surname to historical advocacy for rights.

with high-court appeal documents on July 13, 2026. Your company has executed a continuous pattern of unfair play and total contempt for the legal process across the following four recorded instances: - Instance 1 (February 21, 2026): Ninet...

AI summary The text details four instances of alleged unfair conduct by Nova Scotia Power, including ignoring billing disputes, violating appeal freezes, issuing inflated invoices during active appeals, and breaching contract law by extracting funds without proper consent.

4. Violation of the Nova Scotia Human Rights Act As a disabled veteran with service-related PTSD, I have requested hardship accommodations and a billing freeze during this investigation. The Law: Under the NS Human Rights Act, service prov...

AI summary The individual, a disabled veteran with PTSD, claims that NSP's threats of disconnection and the Board's insistence on paying disputed funds violate the Nova Scotia Human Rights Act by failing to accommodate and causing emotional distress.

- After your written complaint is filed with the Clerk of the Board, the Clerk will acknowledge receipt of your complaint and will provide a copy of it to your utility. At that point, the matter will be assigned to a Board Member for its r...

AI summary This section outlines the process for handling complaints filed with the Board. After filing, the complaint is reviewed by a Board Member, who may request additional information. Depending on the findings, the Board may decide to investigate further, hold a hearing, or issue a written decision based on the evidence provided.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Good day, As i havent heard anything back since and...

AI summary A disabled veteran, Dave Lincoln, is frustrated with NS Power for continuing to bill him despite his dispute and requests an update on a proceeding and access to documents. The email also references a response from NSPI to the NSEB in Matter No. M12733, which has been posted as Exhibit L-8.

re half-year period was only $782.82 for 6 full months, yet i was charged $803 per month for those same 6 months totalling $4818. Thats an incredible theft from anyone let alone a disabled Veteran. This completely exposes their data manipu...

AI summary The complainant alleges that Nova Scotia Power (NSP) manipulated data to create an artificial arrears balance by using unverified estimations and unauthorized ghost agreements. They claim that NSP overrode their daily usage system to demand excessive payments and submitted fraudulent metrics to the Board, demanding a full forensic audit and restitution for a disabled veteran.

IX. UNRESOLVED EVIDENCE THE BOARD HAS REFUSED TO ADEQUATELY ADDRESS - No signed agreement has been produced by Nova Scotia Power. - A third-party arrangement was treated as if it were binding without my direct consent. - The 12-day appeal...

AI summary The text highlights unresolved evidence issues where the Board failed to adequately address concerns, including lack of signed agreements, bypassing appeal protections, continued billing during disputes, and lack of independent audits. Consumer protections are questioned due to these unresolved issues.

an enforcement order. Furthermore, Nova Scotia Power has failed across four separate opportunities—twice before the DRO and twice before this Board—to produce a single contract or billing agreement. This includes the high-stakes third-part...

AI summary The complainant alleges that Nova Scotia Power has failed to produce contracts and billing agreements, leading to fraudulent billing and financial harm. They also highlight a grid failure and ongoing enforcement actions by the Board despite these failures, which they claim are exacerbating their service-connected injuries.