Topic:"Complaint Resolution" in M13034

August 12, 2026 Jefferson Crabtree Dear Complainant: M13034 – Nova Scotia Power Inc. – Complaint – Power Pole and Easement Issues – Jefferson Crabtree This will acknowledge receipt of your complaint received by the Board on Tuesday, August...

AI summary The Board acknowledges receipt of a complaint from Jefferson Crabtree regarding power pole and easement issues involving Nova Scotia Power Inc. (NSPI). NS Power has been notified and must respond by August 26, 2026. The complainant may reply within 10 business days. The process is governed by Regulatory Rule 12, and all evidence will be made public unless confidentiality is requested.

August 24, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13034 – Customer Complaint – Jefferson Crabtree Dear Ms. Wallace: On August 10, 2026 NS Power receiv...

AI summary Mr. Jefferson Crabtree filed a complaint about delays in installing power poles on his property. NS Power is working with him but faces easement issues with his neighbor, requiring external security. NS Power requests an extension until September 8, 2026, to complete the work or provide an update.

From: Wallace, Lisa Sent: August 24, 2026 2:10 PM To: Carley Freeman < Carley. [email protected]>; Cc: Ross, Jennifer < [email protected]>; Reiner, Sofia < [email protected]>; Murray, Kathleen < [email protected]>; F...

AI summary Vice Chair Deveau has approved an extension for NS Power to complete work or provide an update by September 8, 2026, regarding the M13034 complaint from NSPI to NSEB Jefferson Crabtree.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13034 – Customer Complaint – Jefferson Crabtree Dear Ms. Wallace: Further to NS Power's letter of August 24...

AI summary NS Power is seeking a court order to ensure law enforcement is present during the installation of power poles for Mr. Jefferson Crabtree due to concerns over employee safety. NS Power maintains its easement is valid and asserts its duty to provide service, while Mr. Crabtree disputes the validity of the easement and claims the deed transfer was obtained under false pretenses.

RESPONSE TO NOVA SCOTIA POWER'S SEPTEMBER 8, 2026 SUBMISSION M13034 – Customer Complaint – Jefferson Crabtree September 15, 2026 Lisa Wallace Chief Clerk Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M...

AI summary The complainant, Jefferson Crabtree, responds to Nova Scotia Power's submission regarding a customer complaint, arguing that NSP's delayed actions have hindered progress on an electrical installation project. He requests the Board to require NSP to pursue a court application and make a second installation attempt simultaneously, rather than sequentially.

Exhibit 11 August 24, 2026 - NSP submission to NSEB stating that external security was needed to complete the work safely. The following pages reproduce the source document as provided, subject only to the noted removal of unrelated materi...

AI summary NS Power submitted a request for an extension to the NSEB regarding a customer complaint from Jefferson Crabtree about delays in installing power poles on his property due to easement issues with his neighbor and the need for external security.

PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13034 - Customer Complaint - Jefferson Crabtree Dear Ms. Wallace: Further to NS Power's lette...

AI summary NS Power is seeking a court order to facilitate law enforcement attendance during the installation of power poles for Mr. Jefferson Crabtree due to concerns over employee safety. The dispute involves the validity of an easement and potential legal issues surrounding the deed transfer. The complaint is being held in abeyance until the court process is resolved.

From: Jefferson Crabtree Sent: September 21, 2026 1:05 PM To: Carley Freeman Cc: Wallace, Lisa ; Penney, Nicole ; Ross, Jennifer ; Reiner, Sofia ; Forsey, Lisa ; Murray, Kathleen Subject: Re: M13034 - Jefferson Crabtree Customer Complaint...

AI summary Jefferson Crabtree is communicating with Carley Freeman and several other individuals regarding a customer complaint matter (M13034). The email is part of an ongoing regulatory process involving customer complaints and communication procedures.

From: Jefferson Crabtree Sent: September 21, 2026 1:55 PM To: Carley Freeman Cc: Wallace, Lisa ; Penney, Nicole ; Ross, Jennifer ; Reiner, Sofia ; Forsey, Lisa ; Murray, Kathleen Subject: Re: M13034 - Jefferson Crabtree Customer Complaint...

AI summary Jefferson Crabtree is communicating with Carley Freeman and others regarding a customer complaint, referenced as M13034, indicating a regulatory proceeding involving customer service or complaint resolution.

From: To: Penney, Nicole Cc: Carley Freeman; Wallace, Lisa; Ross, Jennifer; Murray, Kathleen; Reiner, Sofia; Forsey, Lisa; Morris, Mollie Subject: Re: M13034 - Jefferson Crabtree Customer Complaint Date: September 29, 2026 4:41:33 PM Attac...

AI summary This email pertains to a customer complaint (M13034) involving Jefferson Crabtree and Nova Scotia Power (NSP), with attachments related to the complaint and an exemption form. The email is part of an internal communication regarding the matter.

er delay. My compliance should not be understood as conceding that the requirement was communicated in a timely manner or that it was accurately characterized as an independent municipal prerequisite. My concern in this complaint is not ba...

AI summary The complainant is frustrated by repeated delays in a service installation, citing a sequence of unexpected requirements and lack of transparency from NSP. They request the Board to direct NSP to confirm receipt of municipal confirmation, identify remaining installation requirements, and provide a realistic installation date.

Statement of Confidentiality This message (including any attachments) may contain private or protected information meant for a specific person or organization. If you received this by mistake, please let the sender know, do not communicate...

AI summary This email is part of a customer complaint proceeding (M13034) and includes a confidentiality statement. It was sent by Jefferson Crabtree to Nicole Penney and several employees of Nova Scotia Power, addressing a customer complaint.

prerequisite. My concern in this complaint is not based on any single requirement considered in isolation, but on the cumulative sequence in which new barriers have been identified only after earlier barriers were addressed. First we waite...

AI summary The complainant is frustrated by the repeated delays in the installation process due to a sequence of unresolved prerequisites and changing requirements from NSP. They are requesting transparency from NSP regarding outstanding requirements and a realistic installation timeline.

From: Ross, Jennifer Sent: October 8, 2026 11:37 AM To: Jefferson Crabtree >; Penney, Nicole ; Wallace, Lisa Cc: Williams, Blake ; Carley Freeman ; Murray, Kathleen ; Forsey, Lisa ; Carley Freeman ; Singh, Somesh Subject: M13034 - Crabtree...

AI summary NS Power has completed the work for Mr. Crabtree and connected his power, apologizing for the lengthy process. They request confirmation that the complaint (M13034) has been resolved and is now closed.

Re: M13034 - Crabtree NSPI Complaint - Service Completed; Complaint Not Fully Resolved Dear Ms. Wallace: I confirm that Nova Scotia Power completed the electrical-service installation at on October 7, 2026. I appreciate the work performed...

AI summary Nova Scotia Power completed an electrical installation, but the complainant requests the Board not to close the proceeding due to unresolved issues, including a $2,000 rock-breaking deposit and administrative delays. The complainant highlights discrepancies between NSP's public statements and internal records regarding easement issues and internal handling of the case.