Topic:"Complaint Resolution" in M12104

Contact Information Name on account: Martin and Wendy Tanner Account number: ••••18•1 Business contact: Account address: Address 1: Address 2: City: Province: NS Postal code: Country: Canada Email Address: Mailing address: Address 1: Addre...

AI summary The Tanners purchased a property in Nova Scotia and expressed safety concerns about the proximity of electrical and telecom lines to their home. They contacted the utility, which referred them to the UARB, and were informed that the issue would be discussed at the utility's next board meeting.

Ml2104 - Riverport Electric Light Commission - Power Pole complaint - Wendy and Martin Tanner This is in response to your direction to provide you with our response to the above-noted matter. On February 23, 2025, Wendy and Martin Tanner,...

AI summary Wendy and Martin Tanner filed a complaint with the Nova Scotia Utility and Review Board regarding power pole clearances on their property. RELC responded, noting that its regulations do not address minimum clearance distances and that the issue likely resulted from post-construction changes. RELC is willing to work with the complainants but expects them to bear the costs of any changes.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Good Morning Ms. Penney, Please find the re-submitt...

AI summary The Town of Mahone Bay, on behalf of Riverport Electric Light Corporation (RELC), submitted a response to a customer complaint regarding electrical distribution line clearance standards. The complaint was filed with the Nova Scotia Utility and Review Board, which directed RELC to address the issue. RELC engaged Strum Engineering to assess compliance with electrical code requirements.

RE: A COMPLAINT by MARTIN AND WENDY TANNER (M12104) Dear Mr. Singh, Further to my prior letter dated May 30, 2025, Riverport Electric Light Commission (RELC) staff and Strum Engineering visited on June 3, 2025. I have attached the report i...

AI summary The Riverport Electric Light Commission (RELC) and Strum Engineering conducted a site visit to the Tanner residence on June 3, 2025, following a complaint by Martin and Wendy Tanner (M12104). The report details findings, recommendations, and remedial work undertaken by RELC to address electrical clearance issues. The costs were borne by RELC, and the Commission considers the issue resolved.

BACKGROUND You are a customer of RELC. In your complaint, you stated that you purchased the property located at , in August 2024. While working on the property, you noticed that the RELC's electrical distribution lines are situated in clos...

AI summary A customer of RELC raised concerns about the proximity of electrical distribution lines to their property, citing potential safety risks. RELC responded that there are no Board-approved regulations on minimum clearance distances and that a third-party engineering report found no compliance issues. RELC also noted that the deck was likely built after the lines were installed.

Nova Scotia Utility and Review Board Mailing ad:Jress PO Box 1692, Unit "M" Halifax, Nova Scota 83J 313 board@novascot a.ca hno//nsuarb.novascotia.ca Office 3rd Floor, 1601 Lower Water Street Hal fax, Nova Scota 83J 3P6 1855 442-4448 (toll...

AI summary The Nova Scotia Utility and Review Board acknowledges receipt of a complaint regarding a power pole issue and clarifies its limited role in resolving customer complaints, emphasizing that it does not mediate or handle financial arrangements between parties. The Board also notes its jurisdiction is limited to the utility's actions up to the customer's meter.

the Board will redact all personal identifiers from its published documents, they can be accessed by others through the Board's public website and in an un-redacted format at the offices of the Board. The evidence you file in support of yo...

AI summary The Board informs complainants that evidence in their appeal will be public unless confidentiality is requested under Regulatory Rule 12. Riverport Electric Light Commission is directed to respond to the complaint by March 12, 2025, and complainants must file comments within 10 business days. The Board will review the information and issue a decision later.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: A COMPLAINT by MARTIN AND WENDY TANNER concerning the proximity of electrical, distribution and telecom lines to the main structure on their prop...

AI summary The Nova Scotia Energy Board is handling a complaint by Martin and Wendy Tanner regarding the proximity of electrical, distribution, and telecom lines to their property's main structure.

Request IR-1: On pdf page 2 of its resubmitted report (Exhibit-T-3), the Utility states the following: As noted in its February 26, 2025 letter, the Board's role in resolving customer complaints is limited to determining whether the utilit...

AI summary The Utility is asked to explain how it ensures safety and compliance with installation standards for distribution power lines, given the absence of specific Board-approved regulations on minimum clearance distances.

Request IR-7: - On pdf page 2 of its resubmitted report (Exhibit-T-3), the Utility states the following: - Consistent with these Regulations, RELC can work with the complainants on potential solutions to address their concerns, but only on...

AI summary The Utility is asked whether it can provide a budgetary cost estimate for a cost-effective solution to address the complainants' concerns regarding equipment installed for electric service, and if not, when such an estimate can be submitted.

RE: A COMPLAINT by MARTIN AND WENDY TANNER (M12104) Dear Mr. Singh, The Riverport Electric Light Commission (RELC) received the Board's additional Information Requests in this Matter on May 9, which include the requirement to retain a prof...

AI summary The Riverport Electric Light Commission (RELC) is requesting the Board's approval to conduct an investigation into a complaint by Martin and Wendy Tanner. RELC plans to retain a professional engineer and will incur costs of $2,000, which they seek to recover from the complainants if the investigation confirms safety clearance issues.

M12104 - Riverport Electric Light Commission - Power Pole Complaint - Martin and Wendy Tanner On February 23, 2025, you filed a complaint with the Nova Scotia Utility and Review Board about the proximity of Riverport Electric Light Commiss...

AI summary This proceeding involves a complaint by Martin and Wendy Tanner regarding the proximity of Riverport Electric Light Commission's power lines to their property. The Nova Scotia Energy Board has reviewed various documents, including the complaint, responses from RELC, engineering reports, and correspondence, following the proclamation of the Energy and Regulatory Boards Act.

BACKGROUND You are a customer of RELC. In your complaint, you stated that you purchased the property located at , in August 2024. While working on the property, you noticed that the RELC's electrical distribution lines are situated in clos...

AI summary A customer of RELC complained about the proximity of electrical distribution lines to their property, citing safety concerns. RELC responded that there are no Board-approved regulations on minimum clearance distances and that a third-party engineering report found no compliance issues. RELC also noted that the deck was built after the lines were installed, suggesting the issue resulted from subsequent construction.

CONCLUSION After reviewing all the evidence before the Board, including the Strum June Report, the Board is satisfied that RELC has addressed the clearance issues raised in your complaint. The vertical clearance and all horizontal clearanc...

AI summary The Board dismissed the complaint against RELC, finding that the non-compliant horizontal line clearance is due to property modifications since 1960, not RELC's actions. The Board also directed RELC to review other properties for similar clearance issues and mitigate any safety risks.