Topic:"Complaint Resolution" in M12298

June 18, 2025 PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor P.O. Box 1692, Unit "M" Halifax, NS B3J 3S3 Re: M12298 – Customer Complaint – Jennifer Eaton Dear Ms. Wa...

AI summary NS Power received a complaint from Jennifer Eaton regarding a line extension on her property without permission. The Nova Scotia Energy Board requested NS Power to respond by June 11, 2025. NS Power requested and received an extension until June 18, 2025, and found pre-existing lines and poles on the property.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb September 25, 2025 Dear...

AI summary Jennifer Eaton filed a complaint with the Nova Scotia Energy Board regarding NS Power accessing her property without permission or an easement to restore power to her neighbor. NS Power claims they had historical infrastructure on the adjacent property, but Eaton asserts they did not grant access or have an easement.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb May 28, 2025 Dear Compl...

AI summary The Board has received a complaint from Jennifer Eaton regarding land access issues involving Nova Scotia Power Inc. The Board clarifies its role in handling complaints, noting that it does not mediate or order financial payments, and informs the complainant that the complaint will be shared with NS Power. The Board also outlines procedures for handling evidence and public record access.

June 11, 2025 Ms. Lisa Wallace Regulatory Affairs Officer/Clerk Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor P.O. Box 1692, Unit "M" Halifax, NS B3J 3S3 Re: M12298 Jennifer Eaton Complaint Reply – Extension Request Dear Ms....

AI summary Nova Scotia Power Inc. (NS Power) requests an extension until June 18, 2025, to respond to Jennifer Eaton's complaint (M12298), citing the need for additional time to compile its submission, as directed by the Nova Scotia Energy Board (NSEB).

Statement of Confidentiality This message (including any attachments) may contain private or protected information meant for a specific person or organization. If you received this by mistake, please let the sender know, do not communicate...

AI summary This email acknowledges receipt of a reply to a customer complaint (Matter No. M12298) and reminds the complainant of the deadline to respond by July 3, 2025. The email is part of a regulatory proceeding and includes information about the complaint being posted as Exhibit E-2.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb September 25, 2025 Dear...

AI summary Jennifer Eaton filed a complaint with the Nova Scotia Energy Board regarding NS Power accessing her property without permission to restore power to her neighbor's residence. NS Power claims they have historical infrastructure on the adjacent Walker Property, but Eaton argues there was no easement or permission granted for the work.