Topic:"Complaint Resolution" in M12730

REDACTED (CONFIDENTIAL INFORMATION REMOVED) PO Box 910 Halifax, Nova Scotia Canada B3J 2W5 March 09, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12730 – Cu...

AI summary Greg Nichols filed a complaint alleging NS Power violated service standards by failing to provide a voltage quality report after recording 108.6 V at his panel. NS Power installed a data logger in January 2026 but did not share results. The NSEB directed NS Power to respond by March 18, 2026, and provide a copy to the complainant.

REDACTED Nichols Customer Complaint Attachment 1 Page 5 of 5 REDACTED (CONFIDENTIAL INFORMATION REMOVED)

AI summary The document is a redacted customer complaint attachment from a Nova Scotia regulatory proceeding. It references an image (_page_7_Picture_2.jpeg) but contains no visible text due to redaction. The context suggests it pertains to a complaint against NSPI or related entities, though specifics are confidential.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Moiling Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb March 4, 2026 M12730 -...

AI summary The Nova Scotia Utility and Review Board acknowledges a complaint (M12730) by Greg Nichols regarding infrastructure concerns against Nova Scotia Power Inc. The Board will investigate compliance with the Public Utilities Act and request NS Power to respond by March 18, 2026. Evidence will be made public unless confidential status is requested.

ests NS Power to file a response with the Board to the enclosed complaint on or before 2:00 PM on Wednesday, March 18, 2026. NS Power must also provide a copy of their response to the complainant. As the complainant, you will have 10 busin...

AI summary The Board directs NS Power to respond to a complaint by March 18, 2026, with the complainant having 10 business days to reply. The Board will review submissions and may request additional documentation. Contact details for the Board are provided.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: A COMPLAINT by a customer of NOVA SCOTIA POWER INC. – Greg Nichols – Infrastructure Concerns

AI summary A customer of Nova Scotia Power Inc. has filed a complaint under the Public Utilities Act, raising infrastructure concerns. The proceeding involves Greg Nichols, who is associated with infrastructure-related issues.

June 30, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12730 – Customer Complaint – Greg Nichols – Compliance Letter Dear Ms. Wallace: On April 28, 2026, the...

AI summary The Nova Scotia Energy Board has directed Nova Scotia Power Inc. to install voltage monitoring devices and submit a plan for their installation by June 30, 2026, following a customer complaint. NS Power has been instructed to comply with the Board's decision regarding the monitoring devices on specific feeder lines.