Topic:"Complaint Resolution" in M12797

Colina McNeil acting as Agent for Marilyn Ells After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in...

AI summary Colina McNeil, acting for Marilyn Ells, disputes a high February 2026 N.S.Power bill ($1258.41), citing estimated meter readings in prior bills and reconciliation after actual readings. The DRO explains their role in resolving disputes under Board regulations 5.1 and 6.4, emphasizing they are not an N.S.Power employee and decisions are binding on N.S.Power but appealable by customers.

about her August and October bills. This is referenced on pages 7-9 of 11 in Confidential Attachment 2 . On January 12, 2026 Ms. Ells asked about when the information April 23, 2026 L. Wallace on MyEnergy Insight would be available. This i...

AI summary Marilyn Ells disputed a high power bill, leading to a DRO investigation. NS Power explained discrepancies were due to estimated meter reads, with a reconciliation bill issued in February 2026. The DRO requested documentation, and Ells' representative confirmed consent for information sharing.

RECEIVED JUN 1 2 2026 Cover Page Copy Send to Miranda Marhunga M12797 Nova Scotia Energy Board NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: AN APPEAL OF THE DISPUTE RESOLUTION OFFICER'S DECI...

AI summary The document is an information request from the Nova Scotia Energy Board to Nova Scotia Power regarding a customer's appeal of a Dispute Resolution Officer's decision. The customer, Marilyn Ells, reports discrepancies in her electricity bill and issues with meter readings. The request seeks clarification and details from Nova Scotia Power.

idential Attachment 3 are customer bills for 2024-2026. Please accept the following summary of activities and communications pertaining to the April 1, 2026 DRO decision being appealed by Ms. Ells: • November 2025 – Ms. Ells contacted NS P...

AI summary Ms. Ells appealed a DRO decision regarding high power bills, citing billing discrepancies and delayed information. NS Power explained that bills reflected actual usage post-meter reconnection, with reconciliation occurring automatically. The DRO processed the dispute, requesting documentation and confirming customer consent for information release.

[email protected] From: Colina McNeil Sent: Monday, March 30, 2026 2:13 PM [email protected] To: Subject: Action: Marilyn Ells - Account 0517931 - 2 Attachments: Farmer.pdf Hello Mr. Farmer, My name is Colina McNe...

AI summary Marilyn Ells, an 80-year-old customer, seeks assistance from the Dispute Resolution Officer (DRO) regarding a high power bill from Nova Scotia Power (NS Power). Colina McNeil, acting on Ells' behalf, requests urgent resolution to the complaint, emphasizing the emotional distress caused by the issue.

Don Fanner, P.Eng. Dispute Resolution Officer From: Colina McNeil Sent: Monday, March 30, 2026 2:13 PM To: [email protected] Subject: Action: Marilyn Ells - Account 0517931 - 2 Hello Mr. Farmer, My name is Colina McNeil and I...

AI summary Marilyn Ells disputes her Feb. 19, 2026 NS Power power bill, claiming the average daily cost is higher than usual. Colina McNeil, acting on her behalf, has submitted a complaint to the DRO for resolution.

N.S.Power Customer Relations Per the immediately following request, please forward a hard cot to the Cusyomer by regular mail Don Fanner, P.Eng. Dispute Resolution Officer From: Colina McNeil Sent: Wednesday, April 1, 2026 2:04 PM To: nspd...

AI summary Colina McNeil requests that Don Farmer, the Dispute Resolution Officer, send a hard copy of a final written decision to Marilyn Ells via regular mail, as she lacks an email address. NS Power's Customer Relations confirms compliance with this request.

N.S.Power Customer Relations In response to your attached email and its attachment: Once I issue a Decision in a matter, I withdraw from it. The Customers options then become: (I) Appeal the Decision to the NSUARB and (2) Work with N.S.Pow...

AI summary The text outlines post-decision options for customers: appealing to the NSUARB or collaborating with N.S.Power. It provides board contact details and mentions Marilyn discussing on-premise consumption with Efficiency N.S. Don Fanner, the DRO, is the sender.