Topic/Matter Intersection

Topic:"Complaint Resolution" in M03669

Matter: E-ENSC-R-10 - Efficiency Nova Scotia Corporation - Electricity Demand Side Management Plan for 2012A request by Efficiency Nova Scotia for approval of a $43.7 million Demand Side Management plan for the 2012 operating year.  (Also see Matter Nos. M04538 and M04539)
6 passages 1 document

Complaint Resolution across all matters →

E-7ENSC (Multeese) IR-1 to IR-31 3/29/2011 6 passages
► Written Complaint Option p. p. 47
► Written Complaint Option An employee has the option to initiate a written complaint if the above resolution options are not effective in resolving the situation to the satisfaction of the employee or if the employee prefers to file a wri...

AI summary Employees may file a written complaint if resolution options are ineffective or if they prefer to do so immediately, indicating a formal process for addressing unresolved issues.

► Withdrawal of Complaint p. p. 47
► Withdrawal of Complaint If at any time after filing a complaint the complainant wishes to abandon the complaint, he or she must communicate this in writing to the Advisor. The Advisor will determine whether the investigation is to be con...

AI summary The document outlines the procedure for withdrawing a complaint after it has been filed, requiring written communication to the Advisor, who will then decide whether the investigation should continue.

Procedures for dealing with offensive behaviour by Third Parties p. p. 47
Procedures for dealing with offensive behaviour by Third Parties The following process and procedures apply to circumstances where employees are subject to offensive behaviour by third parties in the workplace. Third Parties are persons wh...

AI summary This document outlines procedures for handling offensive behaviour by third parties in the workplace at Efficiency Nova Scotia Corporation. It emphasizes immediate protection for complainants, appropriate action to stop offensive behaviour, and investigation processes in accordance with the Harassment Policy.

Procedures for dealing with offensive behaviour by Clients/Customers p. p. 47
Procedures for dealing with offensive behaviour by Clients/Customers The following process and procedures apply to circumstances where employees are subject to offensive behaviour by clients/customers. • Employees who are subject to offens...

AI summary This document outlines procedures for handling offensive behaviour by clients/customers towards employees. Employees are encouraged to report incidents to their manager, who should take appropriate action to prevent continued offensive behaviour and implement safe work practices.

Dealing with offensive behaviour by Employees p. p. 47
Dealing with offensive behaviour by Employees The process as defined in the Harassment Policy applies to employees of Efficiency Nova Scotia Corporation. Though third parties and client/customers cannot access the complaint process describ...

AI summary The document outlines the process for dealing with offensive behavior by employees of Efficiency Nova Scotia Corporation, emphasizing that managers must ensure employees do not act offensively toward third parties and that internal procedures are followed.

Other Options p. p. 47
Other Options Complainants may, instead of the complaint procedures under the Harassment Policy, file a complaint under any of the following options where applicable: - Complaint to the Nova Scotia Human Rights Commission - Complaint under...

AI summary The text outlines alternative complaint procedures available to complainants, including filing a complaint with the Nova Scotia Human Rights Commission, under the Criminal Code, or under the Nova Scotia Occupational Health and Safety Act, instead of using the Harassment Policy complaint procedures.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →