Topic:"Complaint Resolution" in M12792

Ashlee Wiseman After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S....

AI summary Ashlee Wiseman, as Dispute Resolution Officer (DRO), addresses a billing dispute between N.S.Power and the Cape Centre for Adults. The customer disputes a $13,425 bill, attributing it to estimated meter readings. N.S.Power explains that the bill was based on estimates due to an unread meter in January 2025, with reconciliation occurring after the actual March 2026 reading. The DRO's decision is binding on N.S.Power but appealable by the customer to the Nova Scotia Energy Board.

following summary of activities and communications pertaining to REDACTED (CONFIDENTIAL INFORMATION REMOVED) April 21, 2026 L. Wallace the March 31, 2026 DRO decision being appealed by CAPE: • March 25, 2026 – Ashlee Wiseman contacted the...

AI summary CAPE appeals a DRO decision regarding a disputed NS Power bill. Communications include customer inquiries about billing discrepancies, DRO procedural steps, and NS Power's submission of its position. Key issues involve billing accuracy, account documentation, and dispute resolution processes.