N-6Evidence - NSPI
1 passage
July 8, 2025 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12149 – Nova Scotia Power Inc. Investigation arising from Joint Use Agreement between NS Power and Bell Al...
AI summary Nova Scotia Power Inc. (NS Power) is responding to an investigation by the Nova Scotia Energy Board (NSEB) regarding the Joint Use Agreement with Bell Aliant. NS Power claims that recent changes have resolved issues related to rebate schemes and service delays. They also provided updates on customer service processes following complaints and regulatory directions.
97781NSEB (NSPI) IR - 1 to 15
1 passage
Request IR-12: - Please provide data on the number and nature of customer complaints related to delays in electric - service connection that can be attributed to joint-use coordination issues.
AI summary Request IR-12 asks for data on customer complaints related to delays in electric service connection caused by joint-use coordination issues.
100227Submissions - SBA
1 passage
Submissions The SBA respectfully submits that, given this matter arose specifically from two customer complaints, it is crucial that this matter, including the recovery of the GIS system, be prioritized and customers are provided with upda...
AI summary The Small Business Advocate (SBA) submits that due to two customer complaints, the matter involving the recovery of the GIS system should be prioritized and customers should receive regular updates.
101300Board Decision
1 passage
ay be some carrying costs involved for the capital NS Power must spend before it is reimbursed by Bell, the new quarterly adjustments should alleviate most of the concerns arising from this situation. [18] Section 87 of the PUA allows the...
AI summary The NSUARB requires NS Power to file a final agreement from the Letter of Intent with Bell to address potential unjust discrimination in rebate schemes. If the Letter of Intent is terminated, NS Power must notify the Board and explain how it will handle rebates. This follows a customer complaint that predates the Letter of Intent.
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