Topic:"Complaint Resolution" in M12641

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb December 18, 2025 Bonni...

AI summary The Nova Scotia Energy Regulation Board acknowledges a complaint from Bonnie MacLean regarding billing issues with Nova Scotia Power Inc. The Board clarifies its limited role in resolving complaints, focusing on whether the utility followed regulations, and notes that it does not mediate or handle financial arrangements. The Board also informs the complainant that complaint information is public, unless confidentiality is requested.

Board in writing pursuant to Regulatory Rule 12, a copy of which is attached to this letter. The evidence will, in any case, be made available to NSPI to allow the complaint to be properly addressed. By copy of this letter, the Board direc...

AI summary The Board has directed NSPI to respond to a complaint by January 6, 2026, and requests a response from the complainant within 10 business days of receiving NSPI's response. The evidence portion of the complaint will be closed after all correspondence is received, and the Board will make a decision in due course.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: A COMPLAINT about the SOLAR BILLING PROCESS by a customer of NOVA SCOTIA POWER INC. (NS POWER) – Bonnie MacLean

AI summary The Nova Scotia Energy Board is addressing a complaint regarding the solar billing process by a customer of Nova Scotia Power Inc. (NS Power), named Bonnie MacLean.