Topic:"Complaint Resolution" in M12485

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary This section outlines the process for handling disputed electric service billing. The company must investigate disputes, attempt informal resolution, and allow customers to appeal decisions to the Board. If a customer fails to pay undisputed arrears, the company may disconnect service.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12485 – DRO Appeal – Jean Nearing Dear Ms. Wallace: In the Nova Scotia Energy Board's (Board, NSEB) letter...

AI summary Ms. Jean Nearing is appealing a decision by the Dispute Resolution Officer (DRO) regarding her electricity bill. The Nova Scotia Energy Board has directed NS Power to respond to the appeal by October 7, 2025. The DRO decision and related account information are included as confidential attachments.

The following table summarizes some of the key events in the evidence before the Board: Date Event Jul 9, 2025 NS Power informed you that your account # has a credit balance of $308.01. Sep 15, 2025 NS Power explained to you that your June...

AI summary The document outlines a customer's interaction with NS Power regarding billing discrepancies, including estimated vs. actual meter reads, a credit balance, and an appeal process through the DRO and the Board.

The following table summarizes some of the key events in the evidence before the Board: Date Event Jul 9, 2025 NS Power informed you that your account # has a credit balance of $308.01. Sep 15, 2025 NS Power explained to you that your June...

AI summary The text outlines a series of events related to a customer's billing disputes with NS Power, including estimated meter reads, corrections, and an appeal to the DRO and subsequently to the Board.