Topic:"Complaint Resolution" in M12654

From: Michel Joseph Andre McMahon < Sent: December 11, 2025 6:26 PM To: Customer Relations ; [email protected] Subject: Re: DRO 11 Dec re Michel McMahon dispute Good day, Please follow procedures and issue a "Final Written DRO...

AI summary Michel McMahon is requesting a final written DRO decision regarding a dispute with Nova Scotia Power. The DRO, Don Farmer, clarifies his role and jurisdiction, stating he cannot address bill presentation format issues and advises filing a complaint with the NSEB if necessary.

N.S.Power Please also comment on the immediately following email. Don Farmer, P.Eng. Dispute Resolution Officer From: Michel Joseph Andre McMahon Sent: December 8, 2025 2:10 PM To: Customer Relations ; [email protected] Subjec...

AI summary The email discusses concerns about the clarity and accuracy of the 'days billed' section on NS Power bills, as well as the mixing of 'Base Rates' and 'Energy Charges' which makes reconciliation difficult under GAAP accounting. The sender threatens to file a complaint with the Nova Scotia Energy Board if the issue is not resolved.

From: Energy and Regulatory Boards Tribunal Sent: December 22, 2025 9:19 AM To: Nakhatovych, Maryna < Maryna. [email protected] > Cc: Penney, Nicole < Nicole. [email protected] >; Wallace, Lisa Subject: FW: NS Power Complaint fo...

AI summary The email discusses a complaint regarding NS Power's inaccurate billing and the refusal to address the issue in a final decision. It highlights concerns raised by a complainant and the involvement of multiple stakeholders.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Good day, It was recommended by NS Power to forward...

AI summary Michel McMahon is forwarding a complaint regarding NS Power's failure to resolve a billing dispute, specifically the inaccurate display of past use on invoices and the refusal to respond. He also references public scrutiny of NS Power's billing practices.