Topic:"Complaint Resolution" in M12338

Matter: NSPI DRO Appeal - Smart Meter Issues - Sherry Dennis

2 passages 2 documents

Complaint Resolution across all matters →

99088NSPI Response to Appellant's IR - Redacted 1 passage

Section 1 p. p. 0

From: Russell, Krysta Sent: August 25, 2025 3:03 PM To: Sherry Fabulous < Cc: Wallace, Lisa ; Penney, Nicole ; Williams, Blake ; Murray, Kathleen ; Ross, Jennifer ; Forsey, Lisa Subject: RE: M12338 NSPI to NSEB Dennis DRO Appeal - IR Respo...

AI summary Krysta Russell from Nova Scotia Power informs Sherry Fabulous that the matter M12338 has been formally opened with the Nova Scotia Energy Board. The Board will review the complaint and may request additional information from the parties involved. NS Power will provide any necessary documentation to support the Board's review.

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99271Board Decision Letter - Redacted 1 passage

The following table summarizes some of the key events in the evidence before the Board. p. pp. 0-1

The following table summarizes some of the key events in the evidence before the Board. Date Event Mar 6, 2020 Meter #2056066 (an AMI meter) was installed at , Dartmouth Jun 29, 2022 You started account # with NS Power for , Dartmouth Feb...

AI summary The text outlines a customer's interaction with NS Power regarding a high bill, meter testing, and the AMI program. The customer opted out of the AMI program but was re-enrolled, and an appeal process was initiated following a DRO decision.

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