Topic:"Complaint Resolution" in M12710

March 4, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12710 – Customer Complaint – Brandon Smith Dear Ms. Henwood: On February 17, 2026 the Nova Scotia Energy...

AI summary The Nova Scotia Energy Board (NSEB) received a complaint from Brandon Smith regarding chronic power interruptions affecting his CPAP machine. The Board directed NS Power to respond by March 4, 2026, and NS Power provided information about their Critical Customer Care Program to address reliability concerns.

nt to Regulatory Rule 12, a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the complaint to be properly addressed. Document: 328008 By copy of this letter, the Board request...

AI summary The Board requests NS Power to respond to a complaint by March 4, 2026, with the complainant having 10 business days to reply. The Board will review all submissions to determine if additional documentation is required to process the complaint.

From: To: Penney, Nicole Cc: Sofia Reiner; Carley Freeman; Chris Lanteigne; Forsey, Lisa; Wallace, Lisa; Nakhatovych, Maryna; Murray, Kathleen; Ross, Jennifer; Williams, Blake Subject: Subject: Response to Exhibit S-2 (Nova Scotia Power In...

AI summary Brandon Smith responds to Nova Scotia Power Inc.'s Exhibit S-2, disputing the reliability of service at his Arcadia residence. He highlights a February 2026 voltage event from Yarmouth Airport's equipment failure, which caused recurring electronic alerts in his home, arguing that grid instability impacted residential electronics despite SCADA logs showing only three sustained outages since November 2025.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb May 19, 2026 Brandon Sm...

AI summary The Nova Scotia Energy Regulation Board has closed a complaint from Brandon Smith regarding service reliability issues. The Board acknowledges concerns about power interruptions and confirms NS Power investigated the matter, providing clarification and outlining available programs. The case is now closed, with instructions to report future issues directly to NS Power.