Topic:"Complaint Resolution" in M12544

NON-CONFIDENTIAL 1 Request IR- 3: 2 3 Following her inquiry on August 15, 2025, Ms. Axford followed up with NS Power multiple 4 times on August 18, 22 and 26, 2025. 5 6 NS Power confirmed the overcharge on August 26 but did not issue a rev...

AI summary Ms. Axford inquired about an overcharge on her bill, and NS Power confirmed the overcharge but took nearly a month to issue a revised bill. She also received an automatic reply explaining that NS Power was not actively managing email inquiries due to a cyber incident. The inquiry includes questions about NS Power's procedures, handling of inquiries, and the impact of the cyber incident.

M12544 – Nova Scotia Power Incorporated – Appeal by Leslie Axford of a Decision of the Dispute Resolution Officer I am writing to you in response to your appeal on October 31, 2025, of a decision by the Dispute Resolution Officer (DRO), da...

AI summary Leslie Axford is appealing a decision by the Dispute Resolution Officer regarding an electricity bill, citing discrepancies due to a house under renovation and a potential cyber incident affecting the meter. The appeal involves questions about bill accuracy, meter functionality, and payment arrangements.

hing hooked up in the house and if you divide the $2141.86 into bi-monthly payments over 7 months it is substantially higher than our current bi-monthly bills once I was placed on a bi-monthly cycle. I request that the board not close the...

AI summary The complainant disputes the accuracy of a $2141.86 bill related to a street light, requesting the board not to close the file until confirmation of the bill's accuracy. The complainant notes that the amount is significantly higher than their current bi-monthly bills and was not the primary issue of their complaint.