DISPUTES, COMPLAINTS & INQUIRIES
p. pp. 23-24
DISPUTES, COMPLAINTS & INQUIRIES If an employee or customer has an issue or question regarding the application of the Code, or suspects potential non-compliance, the following resolution process has been established. - a) Submit the disput...
AI summary The document outlines a process for resolving disputes, complaints, and inquiries related to the application of the Code. It specifies that complaints should be submitted to the Compliance Officer, who must respond within 21 working days and complete final dispositions within 60 days. Matters may be referred to the UARB under certain circumstances.