101782Decision letter
1 passage
ns may prevent outage-related complaints or customer-satisfaction tracking associated with them from being captured, and the utility has not clarified whether such issues would be recorded separately. The Board accepts NS Power's report of...
AI summary The Board acknowledges NS Power's 2025 report but requests an explanation on improving residential customer satisfaction in specific regions and details on the removal of 40 substations from reporting, including their impact on outage tracking and customer satisfaction.
101782Decision letter
1 passage
ns may prevent outage-related complaints or customer-satisfaction tracking associated with them from being captured, and the utility has not clarified whether such issues would be recorded separately. The Board accepts NS Power's report of...
AI summary The Board accepts NS Power's 2025 report but requires an explanation of steps to address declining residential customer satisfaction in two regions and to maintain satisfaction in others. The Board also requests details on 40 substations removed from this year's reporting, including their impact on outage and customer-satisfaction tracking.
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