Topic:"Complaint Resolution" in M13075

Supporting Evidence Map The principal supporting documents are contained in the attached Rendering Library evidence package. References below correspond to the PDF page numbers in that package: - Page 2 August 2026 bill showing the June 30...

AI summary The Supporting Evidence Map outlines key documents and regulations related to billing and metering practices, including specific bills, regulations, and statements from Nova Scotia Power, relevant to billing accuracy and dispute resolution processes.

erances, and advise the customer of the results.. - c) If the customer is still not satisfied, the customer may request an independent meter test be performed by Industry Canada (Measurement Canada). Steps (a) and (b), as well as a review...

AI summary The document outlines the process for resolving meter disputes, including customer complaints, review by the Dispute Resolution Officer (DRO), and the option for an independent meter test by Measurement Canada. It details the steps involved, the role of NS Power, and the potential for a fee if the meter is found to be accurate.